Commercial Excellence Manager

About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Key Areas & Responsibilities

• SFE (Sales Force Effectiveness) Management
• Collaborate with regional SFE teams to upgrade systems aligned with FISBE strategies.
• Drive customer-focused, data-driven segmentation and resource allocation.
• Improve territory management through SFE metrics and key account profiling.
• Conduct quarterly feedback surveys and share best practices.
• Training
• Develop and implement training programs (foundation to advanced levels).
• Design an onboarding program covering: Product/clinical solutions, Internal processes & policies, Selling skills, negotiation, account management, CRM and sales tools
• Facilitate role plays and certification for product knowledge and presentation.
• Promote positive learning experiences and behavioural change.
• Analyse training needs and develop new programs.
• Utilize LMS, e-learning platforms (e.g., Cornerstone, SmartWinner).
• Collaborate with marketing for new product launch training.
• Collect feedback via satisfaction surveys.
• Data Analytics
• Oversee system/data administration and improve data processes.
• Manage KPI dashboards for monthly sales reviews.
• Develop analytics methodologies to support business reviews and decisions.
• Executive Support
• Lead GM-assigned projects.
• Handle ad-hoc tasks like team meeting coordination.

Experience:

• Proven experience in commercial excellence, SFE, or training roles in medical or pharmaceutical industries
• Strong analytical skills and proficiency in CRM and data tools. Experience in Dynamics 365 / Polaris will be preferred
• Excellent communication and coaching abilities.
• Experience with LMS and e-learning platforms is a plus.
• Ability to work cross-functionally and manage multiple priorities.
• A commercially driven individual with strong prioritisation skills, attention to detail, and the patience to support and teach others.
• Self-motivated, passionate about continuous learning, and proactive in taking initiative to drive improvement and collaboration.

Ready to join us?
At Convatec, we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at

Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you