Assistant Manager
1 day ago
職位宗旨
協助客房造型經理在每日工作運營上的良好運作,並在客房造型部經理不在時充當其角色。
主要負責事項
- 協助客房造型部經理/協理在每日工作運營上的良好運作。
- 監督並控管客房造型部之運作, 委派並督促客房造型和公清主任之工作, 並在其需幫助時給予適當協助。
- 在客房造型部經理不在時充當其角色。
- 培訓、督促並評估員工。
- 確保所有工作皆按照部門相關流程, 並保證飯店相關規章制度確實實行。
- 檢查客房及WIP房間。
- 處理顧客之抱怨並及時匯報給客房造型部經理/協理。
- 確保所有報表及相關服務要求在既定時間內完成。
- 確實督導外包廠商適當之工作安排,如大夜班公共區域、外窗外牆之清潔、客衣、和布巾之洗滌及病媒防治…等。
- 顧客滿意度之維持與提升,確保員工對客人保持良好的服務關係。
- 制定及監督每週客用備品及清潔用品之申請。
- 安排布巾、玻璃、瓷器、各類顧客用品及酒店財產之月、季或年度盤點,並報告客房部經理/協理。
- 監督各單位備品之每月使用量,以控制成本。
- 確實妥善管理及分配各房務單位之人力安排,以控制及節省人事成本。
- 編制客房造型部各單位職位之工作職掌。
- 編制客房造型部各單位之標準作業流程。
- 維護客房造型部各單位之標準作業及落實標準之運作,並於每年度更新修正。
- 編制客房造型部各單位之標準作業流程。
- 維護客房造型部各單位之標準作業及落實標準之運作,並於每年度更新修正。
- 製作客房造型部所有單位之年度收入及支出的預算。
- LRA、安全稽核、及食品衛生安全之檢查執行訓練。
- 了解人才心聲,使人才心聲滿意度之維持與提升,並解決其工作上問題。
- 客房造型部各單位人員試用期滿及年度評估考核。
- 安排適當及有效訓練課程,以培育員工,並提昇部門專業知識和品質。
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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