Logistics Project Manager

Create Solutions. Drive Impact.
As the Logistics Project Manager, you will drive both customer experience and logistics operational excellence to ensure seamless end-to-end journeys in terms of order-to-payment and repair.

What You'll Do
Key Responsibilities

Customer Experience (30%)

• Serve as the main CX focal for Taiwan, working closely with A1 regional stakeholders.
• Lead initiatives to optimize Order-to-Payment and Repair Journeys, identifying process gaps and improvement opportunities.
• Drive CX KPIs including customer satisfaction (CXM) and service revenue growth, turning insights into actionable improvements.
• Support the Service Catalogue and Value-Added Services (VAS) roadmap, defining service pricing and delivery models.
• Conduct Close-the-Loop (CTL) sessions, analyzing customer feedback and driving improvement plans.
• Promote a customer-centric mindset across functions.
• Support onboarding and service initiatives driven by regional CX programs.

Logistics Process Optimization (70%)

• Partner with the Head of Logistics to improve performance indicators through process improvement, data analysis, and KPI management.
• Act as a local process expert, ensuring smooth collaboration across order management, fulfillment, and delivery operations.
• Lead or contribute to Continuous Improvement Projects (CIP) focused on logistics efficiency, stock optimization, supplier compliance and delivery quality.
• Coordinate project fulfillment, ensuring accurate order entry, issue escalation, and customer communication for special projects or large orders.
• Develop and implement new logistics and fulfillment services in line with customer and market needs.
• Collaborate with Marketing and Communications to promote new service launches and process updates.
• Providing logistics solutions that enhance customer value and commercial results.

What You'll Bring

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• Minimum 5 years' experience in logistics, customer experience, or process improvement roles.
• Proven ability to analyze data, manage projects, and drive cross-functional collaboration.
• Strong communication and stakeholder management skills, with the ability to engage both executives and front-line teams.
• Fluent English, capable of working with regional and global teams.
• Customer-oriented, analytical, and results-driven mindset with strong ownership and accountability.
• Lean Six Sigma experience or certified will be a plus

What's In It for You
You will be representing MO Taiwan, working closely with A1 Regional team and internal cross functions to improve customer satisfaction, service quality, and operational excellence.

Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.