Sr. Rep, Logistics

7 hours ago

Kaohsiung City Kaohsiung City, Taiwan Herbalife Full time $30,000 - $60,000 per year

Overview
POSITION SUMMARY STATEMENT:

  • Responsible for the overall logistics operation in sales center, including warehousing, order fulfillment and member service.
  • Manage Customer Complaint ATS orders / Buyback / Cancellation Case Processing
  • Saturday shifts (half day) required
  • Responding to customer inquiries to ensure that the quality of all services provided meets the required standards.
  • Support promotion and stock control for Kaohsiung Pick Up center
  • Warehouse/ ASC stock replenishment.
  • Perform Daily/Weekly/Annual Cycle count/Stocktaking.
  • Support other tasks assigned by manager/supervisor

SUPERVISORY RESPONSIBILITIES:

N/A

ORGANIZATIONAL RELATIONSHIPS:

Communicating with internal staff and customers.

Qualifications
DETAILED RESPONSIBILITIES/DUTIES:

  • Collecting order documents to fulfill deliveries for customers.
  • Managing stock including item replenishment, receiving and storage
  • Perform cycle count (daily, weekly, year-end count) and comply with relevant polices
  • Check and close any unposted orders in the system properly
  • Establish and maintain maximum and minimum consumables inventory levels.
  • Responding to customers inquiries to ensure that the quality of all services provided meets the required standards.
  • Support promotion and stock control
  • Support nutrition training activities
  • Handle data filing and archiving based on policy
  • Suggest for processes that make the logistics operation more efficient and organized.
  • Support main warehouse operation if needed.
  • Saturday shifts (half day) required
  • Can be independent execution of work under minimal supervision

Skills/Education/Experience:

  • Bachelor's degree in Logistics or Business.
  • 3+ years previous experience in logistics coordination or retail service.
  • Proficiency in Microsoft Office programs.
  • Great self-independence and motivation.
  • Excellent customer service and client relations skills

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