
Sales Support Associate
1 week ago
Purpose of this Position
作為業務團隊不可或缺的後勤支柱,此職位肩負著銜接前端銷售與後端營運的關鍵任務,透過卓越的流程管理與高標準的客戶服務,確保從報價、下單、出貨至收款的每一個環節皆無縫對接、高效運作,進而提升客戶體驗與業績成果。此職位不僅要求高度細心與執行力,更需具備主動積極的溝通能力與出色的跨部門協作技巧,是推動企業營運穩健發展的核心力量。
如果您熱愛追求流程中的完美細節、樂於在跨部門協作中發揮影響力,並希望以您的專業為公司的持續成功注入強勁動能,我們誠摯邀請您加入我們的團隊。
Major Areas of Responsibility
- 訂單與銷售流程管理
- 訂單處理: 全程主導客戶報價、訂單建立、出貨安排與發票開立等所有行政環節,確保流程準確、即時。
- 系統操作: 熟練運用公司系統 (CRM、SAP、ERP 等) 進行資料維護與流程追蹤,確保數據一致性。
- 借測管理: 協助處理產品借測申請、追蹤與回收,維持公司資產良好控管。
- 客戶服務與帳款協調
- 客戶溝通: 作為主要窗口,主動回應並解決客戶在訂單流程中遇到的問題與異常狀況,維護良好客戶關係。
- 帳款追蹤: 追蹤與管理客戶應收帳款,協助對帳與款項回收,維護公司財務健全。
- 資料維護: 建立並更新客戶資料、合約與相關紀錄,確保資訊正確。
- 跨部門協作與營運支援
- 團隊協作: 積極與業務、財務、法務、產銷等部門溝通協調,提供必要的行政支援。
- 報表分析: 定期提供訂單、銷售、庫存等相關報表,為管理層決策提供數據支持。
- 文件管理: 建立並維護標準化的訂單文件管理流程,確保制度化、標準化與可追溯性。
- 物流與供應鏈協調
- 出貨協調: 與產銷跟物流部門溝通出貨需求,確保貨物準時且正確交付。
- 異常處理: 迅速處理出貨過程中可能發生的遺失、損壞或延遲等問題,並與客戶保持有效溝通。
- 庫存支援: 協助庫存盤點與管理,確保庫存數據的準確性。
Minimum Job Requirements
學歷與經驗
- 大專以上學歷,商業、管理或相關科系為佳。
- 3 年以上訂單處理、業務行政或後勤支援相關工作經驗。
專業技能
- 系統熟練: 具備 CRM、SAP 或 ERP 系統操作經驗者尤佳。
- 辦公軟體: 精通 Office (Excel、Word) 辦公軟體,具備基礎數據處理與文件編輯能力。
- 語言能力: 中文打字速度每分鐘 30 字以上,具備基本英文讀寫能力。
核心能力
- 細心且具高度責任感,能精準處理繁瑣資訊。
- 溝通協調能力強,能有效應對跨部門與對外溝通。
- 能夠在快速變動與多重任務的環境中,保持高效與專業。
- 具備服務導向思維,主動優化流程與提升客戶體驗。
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