
Manager, CRM Transformation Science
1 week ago
我們正在尋找一位熱衷於提升顧客體驗以及數據分析的專業人士加入我們的團隊。作為顧客體驗顧問,您將負責為我們的客戶提供高品質的顧客服務方案和建議,幫助他們提高顧客服務標準並增強顧客忠誠度。您將與客戶緊密合作,分析他們的需求,設計並實施有效的顧客服務策略。
Job Description:
【工作職責】
- 維繫與管理企業級客戶關係,定期進行營運目標與痛點盤點,提出解決方案建議
- 與產品與技術顧問團隊協作,共同規劃 MarTech、CRM、AI 應用等數據導向解決方案
- 主導專案初期需求訪談、提案簡報與藍圖擬定,並監督專案進度與成果交付
- 依據客戶場景設計數據應用策略,推動實務落地與成效評估
- 與跨部門團隊合作,持續優化客戶服務品質與專案價值
【必要條件】
- 五年以上客戶經營、顧問服務、或數位轉型相關經驗
- 熟悉數據應用、MarTech、CRM 或系統導入流程
- 具備良好提案撰寫、簡報與跨部門溝通協調能力
- 曾擔任專案經理或與技術/產品團隊密切合作的角色
- 具碩士學歷,商業管理、資訊、數據科學或相關背景
【加分條件】
- 具備 GA4、Power BI、Tableau 等分析工具實戰經驗
- 曾參與 CRM、CDP、行銷自動化系統建置或整合
- 熟悉 AI 模型應用與商業化評估流程
- 擁有 PMP 或相關專案管理證照
【報酬與福利】
- 薪資依公司制度與個人能力議定
- 提供部分遠端工作彈性與自主管理制度
- 積極培育機制,視表現開展橫向輪調與縱向升遷機會
- 支援專業進修資源與知識交流平台
【人格特質】
- 溝通力:能清楚表達複雜分析結果,與客戶順暢互動
- 問題解決導向:有能力將數據洞察轉化為具體建議
- 學習力與彈性:願意主動學習新技術並跨界合作
- 團隊合作與服務精神:能在團隊中相互支援、推動項目進度
- 細心與責任感:對數據品質及客戶服務有高度責任感
Location:
Taipei - No. 77, Songgao Rd., Xinyi Dist.
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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