Relationship Service Manager, OBU team

Job Summary

• To assist the Senior Branch Operation & Service Manager and Relationship Manager to:
• Achieve / exceed the business targets set
• Control and administer the daily operations from Priority Banking customers
• Ensure that office rules, branch control and operational procedures are strictly adhered to
• To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

Responsibilities
Strategy
To Assist Branch Operation & Service Manager To

• Achieve / exceed the business targets set
• Control and administer the daily operations from Priority Banking customers
• Ensure that office rules, branch control and operational procedures are strictly adhered to

Business

• To support Branch Operation & Service Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

Processes

• Greeter Duty
• To conduct a/c opening and facilitate service request with required licence.
• To conduct sales document checking/ follow up where required.
• To facilitate sales and service process by up-keeping all necessary data tracking and system input. 例如: 協助客戶CASA開戶資料準備, 基金開戶, 錦華客戶資料更新 ,投資下單(基金, ETF, SN, SB, ELN, PCI etc.),執行CIP。
• Referrals : To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if require
• To raise any Suspicious Transaction Report (STR) if necessary
• Transaction (Financial) Approval : Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Assist in answering phones, general enquiries and investigations.
• SR & Document (Paper) Checking & Approval, and Cash Operations in absence of BOSM
• To bring to the attention of the Branch Operation & Service Manager any problems encountered together with any recommended solutions.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Remark
存款開戶資格:分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。

外匯:經辦人員須有三個月以上相關外匯業務經歷。

信託開戶資格:具信託業務證照,且須於公會登錄,並在行內證照系統上完成登錄且持續有效之人員。

People & Talent

• To assist Branch Operation & Service Manager to supervise the overall operations of the PP Team.

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance

• Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles

Key Stakeholders
Internal Contacts

• All branch sales and service staff
• All frontline business stakeholders
• All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
• Other support functions (IT / Audit / Finance / HR etc.)

External Contacts

• WRB customers

Our Ideal Candidate

• Licenses - 信託業務人員
• 衍商/結構型
• 以下為Optional:內稽內控、外

Certifications

• 存款開戶:分行作業室本行正式員工並具備工作經 驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
• 外匯:經辦人員須有三個月以上相關外匯業務經歷。
• 信託開戶資格:具信託業務證照,且須於公會登錄,並在行內證照系統上完成登錄且持續有效之人員。
• Languages Fluently read, write, listening and speaking in Mandarin

Role Specific Technical Competencies

• Anti-money Laundering Policies and Procedures
• Customer Interaction
• Understanding Customer Needs
• Customer Support Policies, Standards and Procedures

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.