Relationship Manager, EB

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary

• Developing employee banking business, maintaining corporate client's employee banking relationships, processing all services related to the employer and employee needs under the Employee Banking packages and construct.
• Effective customer retention and account management to prevent attrition.
• Increase every individual EB client's overall contribution via multiple and effective cross-selling programs and continue growing its own portfolio to increase the Bank's revenue.

Responsibilities

• Develop and sell Employee Banking packages and service to potential target customers.
• Prepare call plan, update pipeline reports after each customer's visit and design the service package.
• Analyze clients' existing situation, complete Need Based Conversations and figure out service model and solutions.
• Act as the primary contact window to coordinate all the resources and supports to manage the whole sales project and implementation process including plan preferential Employee Banking package, presentation, corporate and retail a/c opening, marketing collaterals, road show arrangement and etc...
• Work closely with related support functions and branches including branch manager, RM, and tellers to continue providing the best service to our employee banking clients.
• Responsible for assigned portfolio and maintenance of the customer relationships following with the business strategy and guidelines to deepen the customer relationships and increase SCB penetration. Achieve KPIs including number of AUM or payroll qualified Affluent clients, employee accounts opened, AUM growth.
• Contribute to the team's business plans for the expansion of business opportunities under strategic target areas and ensure compliant with the Bank's risk management, policies, and regulatory requirement.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• External Clients

Our Ideal Candidate

• Good in selling and negotiation skills
• Good interpersonal, co-ordination skills and business execution
• Capable of customer relationship management and portfolio management
• Capable of PC skills, Preferable Excel and PowerPoint presentation

Role Specific Technical Competencies

• Customer focus 以客戶為中心
• Action Oriented 行動導向
• Collaborates 合作
• Addressing Customer Needs滿足客戶需求
• Regulatory Environment - Financial Services監管環境-金融服務
• Cross - Selling交叉銷售
• Investment Management投資管理

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.