Airline Passenger Group Ticketing

1 week ago

New Taipei City New Taipei City, Taiwan Global Aviation Service Taiwan Full time NT$360,000 - NT$480,000 per year

Job Details:

1.
Reservation and Ticketing Operations

  • Handle individual and group booking requests, providing accurate fare quotations and ticket pricing.
  • Issue, reissue, and refund tickets through the GDS system (Amadeus) in compliance with airline and IATA regulations.
  • Manage BSP operations and perform ticketing-related financial reconciliation.

2.
Group Business and Seat Management

  • Plan and manage group seat allocations; coordinate with airlines for seat release and retention.
  • Collect and verify passenger lists, special requests, and meal preferences to ensure timely ticket issuance.
  • Monitor group sales performance and report market updates and load factors to airline partners regularly.

3.
Market Development and Partnership

  • Develop and maintain relationships with travel agencies, corporate clients, and group organizers.
  • Gather and analyze market intelligence (e.g., competitor fares, promotions, and pricing trends) to support airline sales strategies.
  • Assist in promotional campaigns and special projects to enhance load factor and brand visibility.

4.
Customer Service and Irregularity Handling

  • Provide ticketing and post-sales support to passengers and travel agents.
  • Manage flight changes, rebookings, cancellations, and other disruptions, offering alternative travel solutions.
  • Uphold high service standards and maintain the airline's professional image at all times.

Qualifications & Requirements:

Work Experience:

Minimum 2 years of relevant experience in airline ticketing, reservations, or travel industry operations.

Education:

Associate or Bachelor's Degree (any field).

Language Proficiency:

English: Intermediate (listening, speaking, reading, and writing).

Technical Skills:

  • Proficient in Adobe Photoshop, Microsoft Excel, Outlook, PowerPoint, and Word.
  • Familiar with GDS systems (e.g., Amadeus) and BSP reconciliation.
  • Strong in data analysis and Excel reporting.

Professional Skills:

  • Customer database maintenance and general administrative support.
  • Handling phone inquiries and front-desk reception.
  • Excellent communication and coordination skills with airline headquarters, travel agencies, and clients.
  • High attention to detail, market awareness, and service-oriented mindset.

Licenses / Certificates:
None required.

Sary:
Negotiable

Contact Person:
Mr. Charlie Shen /

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