Guest Services Assistant

2 weeks ago

Taipei, Taiwan AirAsia Full time $40,000 - $60,000 per year


Job Description


Location: Taipei, Taiwan
Department: Ground Operations
Employment Type: Full-time (one year contract)

About the Role

As a Guest Services Assistant (GSA) with AirAsia X based in Taipei, you will be the face of our airline on the ground. This role is essential in delivering a seamless and safe guest experience, ensuring every guest journey is smooth from check-in to boarding and arrival.

Your Responsibilities

  • Maintain the highest standards of safety, security, and service excellence during all phases of ground operations.

  • Ensure compliance with all Airline Standards, Safety Procedures, and local regulations.

Your Duties

  • Documentation Checks:

    • Verify passenger passports (international) or ID (domestic).

    • Confirm reservations and issue boarding passes using the system.

  • Luggage Management:

    • Tag passenger luggage and inspect carry-on items according to terms & conditions.

  • Guest Handling:

    • Assist with boarding and deplaning.

    • Provide special assistance to guests with needs (e.g., wheelchair, NTL).

  • Document Handling:

    • Manage GD forms, crew sign-in, and collect immigration cards for arrival and departure.

  • Security Protocols:

    • Ask all passengers checking in luggage the 7 mandatory security questions.

  • Always uphold and comply with AirAsia X's safety, security, and service standards in all operational areas.

Your Traits

  • Pleasant, friendly, and mature personality with a passion for customer service.

  • Humble, honest, and meticulous with a keen eye for detail.

  • Proactive self-starter able to thrive in a fast-paced, challenging environment.

  • Strong interpersonal and communication skills.

  • Fluent in English, Bahasa Malaysia, or local language (Mandarin recommended).

  • Willing and able to work on rotational shifts, including weekends and public holidays.

Come Join Us

This isn't just a job; it's an opportunity to be part of the world's best low-cost airline, where we believe in empowering people to fly and delivering the Red Carpet experience—on the ground and in the skies.

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