Import and Customs Brokerage Manager

Company Description
We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

• Review and support with day-to-day quotations
• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.
• Have thorough knowledge of the air import product including Breakbulk, Gateway & Pricing knowledge.
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Attend the weekly branch Sales meeting and facilitate discussions on Air imports with market updates and trends.
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the Air Import department is showing clean financial

accounting throughout all financial reports.

• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.
• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 2 F2F calls per week – Retention/Sales
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
• Audit of files in accordance to AEO
• Follow up refunds with customs authorities.
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)
• Provide content for customer reviews – duty/vat

Qualifications

• Written and verbal communication skills.
• Listening skills.
• Leadership.
• Emotional intelligence.
• Leading change.
• Adaptability.
• Presentation skills.
• Analytical thinking.
• Problem solving.
• Strategic Planning.
• English language proficiency.
• Global logistics industry knowledge.
• 4 years of industry specific knowledge.
• 3-5 years of Customs Broker's specific knowledge
• Graduate of IATA/FIATA introductory course (preferred)