fae 應用工程師

工作內容

1. Develop support-related training materials and hardware/software tools.
2. Attend tradeshows and conferences to provide an expert technical presence for Basler
3. Work closely with the Sales Team in Taiwan and provide product and technical support services to a wide range of our distributor and clients
4. Troubleshoot customer problems via phone, email, remote-access tools and visits
5. Take ownership of customer support cases and follow them through to resolution
6. Debug customer's source code and write tailored code samples to ease their learning curve
7. Follow all company guidelines related to processes, record-keeping and others

8. Contribute to technical marketing projects such as self-learning with new products, application notes, webinars, seminars, training, etc.

9. 開發與支持相關的培訓材料和硬體/軟體工具。

10. 參加貿易展覽和會議,為 Basler 提供專業的技術服務。
11. 與台灣的銷售團隊密切合作,為廣大經銷商和客戶提供產品和技術支持服務。
12. 通過電話、電子郵件、遠程訪問工具和訪問解決客戶問題。
13. 掌握客戶支持案例並跟進解決問題。
14. 調試客戶的源代碼並編寫定制的代碼示例以減輕他們的學習曲線。
15. 遵循與流程、記錄保存和其他相關的所有公司準則。
16. 為技術營銷項目做出貢獻,例如新產品自我學習、應用說明、網絡研討會、研討會、培訓等。

其它說明:需出差

工作技能

作業系統基本操作、功能測試(function test)、問題追蹤處理(Bug tracking)、軟體整合測試、硬體整合測試、軟體程式設計

其他條件

1. Experience or education in one or more of the following fields: 2D/3D industrial cameras, machine vision, industrial automation, optic, digital imaging processing, and AI.
2. Experience and strong willingness to troubleshoot general PC software and hardware issues (specific Basler camera experience with GigE, USB3, CameraLink, CoaXPress interfaces is a plus)
3. Experience with writing & debugging C++ code (C,C#, Java, Python also acceptable)
4. Good communicating skills, proficient in English language (written and spoken).
5. Be a team player in a dynamic organization.

6. Frequent travel is expected.

7. 在以下一個或多個領域的經驗者尤佳:2D/3D工業相機、機器視覺、工業自動化、光學、數字成像處理、AI領域。

8. 具有解決一般 PC 硬體與軟體問題的經驗和強烈意願(具有以Basler GigE、USB3、CameraLink、CoaXPress 介面的相機具體經驗者優先)
9. 有編寫和調試 C++ 代碼的經驗(亦可使用 C、C#、Java、Python)
10. 良好的溝通技巧,精通英語(書面和口語)
11. 在充滿活力的組織中成為團隊合作者
12. 預計經常出差。

資格

電機電子工程相關、資訊工程相關、數學及電算機科學學科類