fae技術支持工程師(中南部)

Job Purpose

• 在整個宜福門售前,售中和售後流程中負責提供技術支持。
• Responsibility to provide technical support for solutions during the whole sales process as well as after sales.

Description / Responsibilities

• 與銷售團隊緊密合作,在售前,售中和售後流程中為我們的銷售工程師以及我們的客戶提供技術支持和建議,包含產品介紹、驗證解決方案、解決技術問題和提供銷售支援,例如客戶和銷售工程師的現場技術支持、調試和培訓。
• 熟悉所有的產品線產品,包含操作原理、功能、優勢和可行性。這有助於建立客戶信心,並促使您主動判案和解決技術應用的挑戰。
• 維護技術文檔,包含尺寸圖、參考材料和應用數據。
• 保持高度的積極性和承諾,幫助銷售團隊推廣ifm的創新解決方案。 需要對產品、應用、銷售工具、報價和銷售論點進行培訓。
• 參與銷售團隊的聯合客戶拜訪 (包含實體及線上)
• 將提供給客戶針對產品的技術參數、規格、選型、故障等ㄧ系列諮詢服務。

• 技術支援客戶範圍包含全台,辦公室坐落於高雄總公司,無外出時須進辦公室。

• Work closely with sales engineers and customers to support the sales process for solutions. Support will include product presentations, validating solutions with customers during proof of concept, troubleshooting technical problems and providing ongoing sales support, e.g. commissioning and training of both customers and sales engineers

• Apply a comprehensive understanding of ifm's complete line of products including principle of operation, functionality and benefits and application feasibility. This will build customer confidence and enable you to proactively identify and resolve technical application challenges
• Maintain technical documentation to include engineering drawings, reference material and application data
• Maintain a high level of motivation and commitment to helping the local sales team with promotion of ifm's innovative solutions. Need to conduct training on products, applications, sales tools, project quotes, and sales arguments.
• Make joint calls (digital and in-person) with ifm sales team and rep partners to build their confidence and help to "close" the business
• Will provide customers with a series of consulting services on product technical parameters, specifications, selection, faults, etc.
• The scope of technical support customers covers all of Taiwan. The office is located in Kaohsiung City, Taiwan. Must work in the office when you are not going on-site visit.

Qualification / Skills

• 機械或電子相關領域大學學位
• 至少3-5年的自動化領域工作經驗,特別是客戶(跨國公司)技術支持方面的經驗
• 熟悉通訊界面(例如:UART、RJ45、藍芽...)及通訊協定(TCP、EtheCAT、Profinet...)
• 精通PLC, PC-Based 或SCADA平台開發的相關編程能力
• 電路圖閱讀繪製及電路裝配
• 良好的書面和口頭交流能力,以及較強的人際交往能力和表達能力
• 客戶導向及團隊合作能力
• 願意接受頻繁的商務出差 (約30%)

• 須能夠以英文進行工作相關的溝通 (多益分數約700分以上水平)

• Bachelor of Science in Mechanical or Electrical Engineering resp. in a related discipline

• 3+ years practical hands-on experience with industrial controls and automation technologies, preferably in the areas of technical problem solving and controls architecture
• Familiar with communication interfaces (such as: UART, RJ45, Bluetooth...) and communication protocols (TCP, EtheCAT, Profinet...)
• Strong proficiency in programming languages used in PLC, PC-Based or SCADA platform development
• Circuit diagram reading, drawing and circuit assembly
• Excellent presentation, interpersonal, writing and technical problem-solving skills
• Strong team and customer orientation
• Travel to customer sites; approximately 30% overnight travel
• Good English level (TOEIC 700+)