Officer, Operations

11 hours ago

Taipei Taipei City, Taiwan Global Payments Inc. Full time NT$360,000 - NT$480,000 per year

Description
Summary of This Role

To perform the daily work operations such as the merchant payment and settlement clearing reconciliation process / accounting process / merchant invoice / dispute support /sale slips manually processing / sales inquiry support, and achieve "Service Level Standard "(SLS) with customers internal cross departments and to perform the daily operational in efficient and accuracy. Monthly MI report to the team leaser and fulfill internal & external customer satisfaction with sustained service quality. A good communicate and coordinate transactional flows with internal departments and and coordinate with external parties such as outsourcing vendor, agent banks, utility companies and support to resolve daily operational related problems. Escalates any incident to team leader if found out on your end.

What Part Will You Play?
Becomes familiar with the internal system related and organization tools, methodologies.

More experienced peers to learn the daily operations work, daily and monthly reporting processes, procedures and tools.

Begins to learn the company's products and operations team mainly service and process.

Management assigned tasks and escalate any incident found out on your end.

What Are We Looking For in This Role?
Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: Accounting degree related

Preferred Qualifications

  • Typically Minimum 2 Years Relevant Exp
  • Previous experience in the payments industry

What Are Our Desired Skills and Capabilities?
Familiar with credit card operations knowledge , Good at MS Office such as Excel and Word , Good writing and reading in English to handle dispute cases and, Learns to use professional concepts.

Job Complexity - Works on problems of limited scope.

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.

Supervision - Normally receives detailed instructions on all work.

Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues

Communication - Effective listener and communicator who is able to be a reliable strategic partner to the members of the Sales Department

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