Banking Operations HUB Officer
4 days ago
Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.
People responsibility: N
Report to: SVP AND HEAD OF OPERATIONS
1.Assist to preview and identify the problem shooting which raised by customer group during manual processing and daily operation, per processing and system perspective.
2.Provide consulting service regarding system queries raised by responsible customer groups
3.Investigate user problem and determine if it belongs to production error or new requirement or raised to IT for further action
4.Assist to arrange UAT from the problem which raised from on-going problem shooting, new product or new parameter
5.Coordinate system contingency drill to ensure customer group fully understanding the impact and processing
System Administration
1.Maintain the access control of the Banking systems
2.Maintain the system parameters
3.Ensure the above maintenance is to comply with SOX, user request, policy and regulation.
既有系統支援維護
1. 提供各部門所提有關銀行系統問題的諮詢服務
2. 處理各部門銀行系統需求及問題
3. 調查使用者所反應的問題, 並確認是否為error logs 或 PPCRs, 以便請求IT進一步處理
4. 支援使用者後續提出之PPCRs或使用者需求
5. 對系統運作環境提供有品質及穩定的服務, 並協助處理各部門相關銀行系統操作的問題
6. 配合各部門並協調PPCR及專案UAT,並確認其測試結果
系統管理
1. 維護銀行系統之授權控管
2. 維護系統參數
- Good communication and interpersonal skills
- Knowledge of relevant banking system and services
- Good English ability on written, reading and spoken
- 大學畢業或以上學歷
- 具備相關銀行經驗
- 良好之溝通技巧及互動關係
- 具有相關銀行系統知識及服務經驗
- 流利的英文聽說寫能力
N/A
Please email the respective TA Partner Leila C Chen ) as part of the Taiwan internal application process when submitting your application.
- If you have not been in the same position for 18 months, please provide line manager's approval email.
- Have you obtained all required license(s) of the position you applied for, according to License Table? Please list out all the license(s) that you have obtained.
※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.
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