Administrator, Assistant Relationship Manager

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

What you'll do:

As an Assistant Relationship Manager, you will be immersed in a dynamic banking environment where your ability to collaborate across departments will be essential. Your day-to-day responsibilities will involve supporting experienced relationship managers in delivering outstanding service to clients by managing accounts effectively and promoting a range of financial products. You will be entrusted with responding swiftly to customer inquiries and resolving complex issues that arise during transactions. By working closely with compliance and credit risk teams, you will help ensure all processes meet regulatory standards while safeguarding the interests of both the bank and its clients. Your analytical skills will be put to use through regular credit assessments and reporting, contributing directly to the team's operational excellence. This role provides ample opportunity for you to grow professionally as you develop recommendations for process improvements and participate in initiatives aimed at enhancing overall efficiency.

• Assist with comprehensive account management for clients under the team, including relationship management, monitoring account profitability, promoting bank products, conducting credit assessments, and overseeing daily operations.

• Support relationship managers by coordinating with relevant departments to ensure smooth operations and deliver exceptional customer service at all times.

• Respond promptly to customer inquiries, handle troubleshooting tasks, and resolve complex issues efficiently to maintain high levels of satisfaction.

• Promote bank products such as loans, deposits, foreign exchange services, derivatives, and other cross-sell offerings to help achieve profit targets through effective relationship management.

• Collaborate closely with compliance teams to understand local regulations and ensure all activities adhere to legal requirements.

• Work in partnership with credit risk management departments on any credit-related matters associated with transactions or client accounts.

• Coordinate with internal departments to guarantee seamless transaction processing while maintaining strict compliance with internal procedures and regulatory standards.

• Obtain necessary internal approvals for new transactions, account openings, renewals, and ensure timely delivery of products to customers.

• Conduct regular credit analysis by collecting information directly from customers as well as external sources; report findings promptly (including borrower rating reviews) to mitigate potential credit losses.

• Develop recommendations for continuous improvement of operational efficiency within the team and actively support implementation initiatives.

What you bring:

The ideal candidate for the Assistant Relationship Manager position brings proven experience in building trust-based relationships within the financial sector. Your background demonstrates a commitment to providing empathetic customer service while navigating complex operational challenges. You possess a keen awareness of regulatory frameworks governing banking activities in Taiwan, which supports your ability to uphold compliance standards. Your fluency in both English and Japanese equips you for success in a multicultural environment where clear communication is paramount. Additionally, your collaborative approach ensures harmonious interactions with colleagues across various departments as you contribute towards shared goals. Your analytical mindset enables you to conduct thorough credit assessments that inform sound decision-making processes within the team.

• Your excellent interpersonal skills enable you to interact considerately and courteously with clients and colleagues from diverse backgrounds.

• Your strong communication abilities allow you to influence others positively while effectively presenting banking products tailored to client needs.

• Your stakeholder management expertise ensures successful collaboration across multiple departments within the organisation.

• Your sound understanding of local finance laws and regulations helps maintain compliance throughout all banking activities.

• Your proficiency in English (TOEIC 750 or above) allows you to communicate confidently in an international setting.

• Your advanced Japanese language skills (N2 or above) enable you to engage effectively with Japanese-speaking clients or stakeholders.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.