Receptionist

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   How We support the Whole You: Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include:Group Insurance PlanAnnual LeaveLabor InsuranceNational Health InsuranceEmployee Welfare CommitteeEmployee Assistance Programme (EAP)What this job involvesAs a Receptionist, you will play a key role within the Receptionist team. Reporting to the Assistant Receptionist Supervisor, you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.Reception & Front Desk Operations • Serve as the primary point of contact for all incoming visitors, and customer inquiries.• Professionally welcome and guide customers and visitors, schedule and record own appointments, and directcustomers and visitors to the meeting room.• Process visitor registration and ensure compliance with security protocols and access management procedures.Administrative Support • Provide first-level customer support for inquiries, complaints, and service requests, reporting/routing complex issues to appropriate team members• Assist with documentation, data entry, and maintenance records and filing systems.• Maintain standard operating procedures documentation for reception and customer service processes.3.Customer Care Process Support• Maintain customer service resource materials, FAQ documents, and procedural guidelines .• Support escalation management processes and ensure timely resolution tracking for customer issues• Assist with customer feedback collection, satisfaction surveys, and quality assurance documentation (if any).Qualifications:Minimum 2+ years of customer service or reception experience in an office environment.The ideal candidate should be adept at managing negative situations calmly and professionally.Must demonstrate excellent communication and interpersonal skills including a friendly and approachable demeaner, proactive and initiative-driven attitude, logical problem-solving abilities, and patience when handling customer inquiries and complaints.Strong problem-solving capabilities with a process optimization mindset to continuously improve service delivery.Basic proficiency in English (read/written/verbal)Microsoft Office Suite required.With an open mind towards new challenges and a keen interest in learning and growth will be highly regarded.If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableAbout JLL –We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.Location: On-site –Taipei, Taiwan, ChinaIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.