General Manager

As the General Manager (GM) for Taiwan, you will be the Maison leader, responsible for driving business growth, profitability, and brand excellence in one of Asia's most dynamic luxury markets.

You will oversee the full P&L, leading our Maison to achieve ambitious business goals in retail and partner retail, and ensure the brand maintains its leadership position in the market.

This role requires a strategic thinker, a commercially driven leader and a brand ambassador who can elevate our Maison's presence while ensuring operational excellence and client-centric retail execution.

Key Responsibilities
Business Strategy & P&L Management:

• Develop and execute the Maison strategy in alignment with regional and global objectives.
• Full accountability for the P&L, including revenue growth, gross margin optimization, and cost control.
• Lead annual budget planning, quarterly forecasts, and financial performance reviews with the regional MD.
• Identify market trends, competitive threats, and growth opportunities to maintain market leadership.

Retail & Partner Retail Excellence & Performance

• Oversee all POS types, ensuring retail excellence in service, merchandising, and sales performance.
• Strengthen relationships with key wholesale partners (department stores, multi-brand retailers) to maximize sell-out and brand positioning.
• Plan new store openings, renovations, and closures, ensuring optimal ROI.
• Ensure brand image consistency across all touchpoints (clients' journey, visual merchandising, window displays, staff presentation, etc…).
• Drive sales targets across all channels and all product categories.
• Implement action plans with regional marcom team (product launches, events, promotions) to boost revenue.
• Collaborate with regional merchandising teams to ensure optimal product assortment and inventory levels.

Client Development & CRM

• Lead clienteling strategies, ensuring high-touch service for VICs and repeat buyers.
• Oversee CRM initiatives, leveraging data to personalize client engagement.
• Train teams on client acquisition and retention techniques, ensuring a luxury experience at every touchpoint.
• Monitor customer feedback and ensure swift resolution of complaints.

Marketing & Brand Positioning

• Collaborate with global/regional marketing teams to develop and execute a comprehensive marketing and communication strategy to enhance brand desirability and notoriety in the Taiwan market.
• Oversee all media planning and execution, ensuring effective reach and alignment with brand values as well as PR results to build positive brand perception and secure favorable media coverage.
• Conceptualize and implement impactful brand activations and events to engage target audiences and elevate brand experience.
• Ensure consistent brand messaging and visual identity across all communication channels.

Team Leadership & Talent Development

• Build and lead a high-performing team, fostering a culture of excellence, accountability, and passion for luxury.
• Recruit, train, and retain top talent, ensuring succession planning for key roles.
• Partner with HR on performance management, compensation, and employee engagement.

Operations & Compliance

• Ensure boutique operations comply with Richemont's policies (security, loss prevention, audit standards).
• Oversee supply chain, logistics, and after-sales service.
• Manage lease negotiations, vendor contracts, and local legal requirements in partnership of Richemont share services.

Requirements
Education & Qualifications:

• Bachelor's or master's degree in business administration, Luxury Management, or related field.
• 10+ years in luxury retail management, preferably in watches, jewelry, or luxury fashion
• Proven record in P&L management, retail expansion, and wholesale distribution
• Strong negotiation skills with landlords, distributors, and commercial partners
• Experience in CRM, clienteling, and omnichannel retail strategies

Competencies & Personal Attributes

• Strategic Vision – Ability to set long-term goals while executing short-term wins
• Commercial Acumen – Strong business sense with a data-driven approach
• Leadership & Influence – Inspires teams, builds trust, and drives performance simultaneously.
• Client-Obsessed – Passion for delivering white-glove luxury service.
• Entrepreneurial Mindset – Initiative-taking, adaptable, and solution-oriented
• Luxury Brand Ambassador – Represents the Maison with elegance and prestige.

Languages

• Fluent in Mandarin & English (written & spoken).