Program Manager

JOB SUMMARY:

• Provide management and guidance to multi-functional project teams in payment sector.
• Manage and enhance customer relationships. Provide single-point-of-contact to customer for all design-related activities.
• Provide full accountability for project budgets and schedules.
• Technically capable of developing, managing and delivering highly complex technology projects or running multiple projects simultaneously.
• This includes developing complex SOW, business proposals, project schedule / financials, and managing multiple global projects and or dedicated to a single customer or product domain (payment).
• Experience with managing new payment terminal programs up to EMV L2 and/or managing L3 integrations are within the scope of the product domain knowledge.

RESPONSIBILITIES:

• Responsible for ensuring all of the project's technological requirements and/or objectives are correctly gathered, understood and properly translated for execution.
• Responsible for recognizing project's Key Success Indicators and manage the work within scope, quality, time and cost constraints.
• Responsible for project risk reviews and appropriate mitigation .
• Responsible for facilitating communication as appropriate to all involved and "manage" the stakeholders. This includes escalate issues to the next level of management
• Responsible for forecasting project budget and HR needs for current and future site needs.
• Accountable for overall project success - including cost, schedule, quality, and scope management.
• Accountable for customer satisfaction / relationship both internal and external
• Ability to form and lead strong multi-functional teams to achieve company and customer objectives.
• Understand and exceed customer needs and expectations.
• Assist with business and/or contract negotiations.
• Advise Senior and Regional PM on overall financial health of all programs being managed.
• Provide support with identifying and preparing new business proposals.
• Know and understand the strategic direction of division.
• Define, develop and implement a strategy which contributes to technology services strategic directions.
• Develop and understanding of the workcell business strategy as it pertains to technology Services.
• Provide regular updates to Business Unit on the execution of the strategy.
• Ensure all products and services are delivered in accordance with contractual requirements and are on time and within budget.
• Conduct formal design reviews with customers to ensure design(s) meet customer design requirements.
• Recruit, interview and assist in the hiring process of other Project Managers.
• Assist in monitoring team member turnover; identify key factors that can be improved; make improvements.
• Assist in identifying individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility for lower level project managers.
• Coach and mentor lower level project management staff to deliver excellence to every internal and external customer.
• Assist in managing succession plans for the project management function.
• Goal orientation and action-focused, pragmatic and self-disciplined, good at project planning, organizing, communication, team motivation and delegation.
• Solicit ongoing feedback from Business Unit, peers and team member on team member's contribution to the team.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
• Provide weekly communication forum for the exchange of ideas and information for projects including project status, resolving project issues, problems, and changes.
• Organize verbal and written ideas clearly and use an appropriate business style with utilization of presentation or database software.
• Establish and maintain communications with both customer personnel and senior management or project teams.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to peers on cost and cost trends.
• Prepare timely forecasts for projects.
• Compare forward forecast results to historical actual results for trend assessment and analysis.
• Provides leaders with updates, including greatest opportunities for improvement.
• Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Ensure all sensitive and confidential information is handled appropriately.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

Job Qualifications
KNOWLEDGE REQUIREMENTS:

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of Jabil's software packages in an integrated system such as SAP.
• Knowledge and experience with project management tools and reporting: MS Project, excel, requirement management tools, agile development tools etc

EDUCATION & EXPERIENCE REQUIREMENTS:

• 7 to 10 work years experience in Project Management.
• Experience with Payment Solutions/ Payment terminal design is necessary
• PMP Certification is required.
• Or equivalent combination of education, experience, and / or training.

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