Senior Program Manager

15 hours ago

Neihu District Taipei City, Taiwan RUCKUS Networks Full time NT$1,200,000 - NT$3,600,000 per year

In this 'always-on' world, we believe it is essential to have a genuine connection with the work you do.

Our Taipei Development Center (Taipei, Taiwan) is looking for a Senior Program Manager to work on RUCKUS One, an AI-driven network assurance and business intelligence platform that simplifies the management of complex converged multi-access networks. RUCKUS One empowers businesses with actionable insights and optimized network performance for exceptional user experiences. This role is crucial for ensuring on-time, high- quality, within-budget project delivery, and driving continuous improvement in our program management practices.

The ideal candidate is a highly motivated, team-oriented, results-oriented individual with a proven track record of managing complex cloud /network software development projects with geographically distributed teams.

How You'll Help us Connect The World

You will be responsible for:

  • Program Management:
  • Develop and manage comprehensive program plans, including scope, dependencies, timelines, budgets, resource allocation, and risk management strategies.
  • Work closely with cross-functional teams. Lead project execution within the program, ensuring adherence to established processes and methodologies.
  • Proactively identify, assess, and mitigate program risks and issues, escalating as necessary.
  • Communicate status and issues to management in a timely manner.
  • Drive to closure program issues related to day-to-day activities among multiple programs.
  • Utilize project management tools (e.g., Jira, Confluence) to track
    project
    progress, manage tasks, and generate regular status reports.
  • Track, update, and monitor customer statistics on escalations, patch releases, and release schedules.
  • Tactical focal point for all project-related activities.
  • Host, organize, and participate in project meetings and conference calls, record meeting minutes and actions.
  • Cross-Functional Team Leadership:
    Lead and motivate cross-functional teams located both locally and in other time zones, fostering collaboration and effective communication. This includes managing dependencies and resolving conflicts.
  • Stakeholder Management:
    Build and maintain strong relationships with key stakeholders .Provide regular updates and progress reports to senior management and other relevant parties. Address stakeholder concerns and ensure their needs are met.
  • Process Improvement:
    Drive continuous improvement in program management processes and best practices within the team.

Required Qualifications for Consideration

  • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
  • 8+ years of experience in managing complex software engineering development and software engineering programs with a proven track record of successfully launching and managing SaaS/PaaS projects
  • Strong project management skills with the ability to work on and track multiple projects simultaneously
  • Demonstrable experience leading cross-functional, geographically distributed teams.
  • High degree of flexibility and adaptability and conflict management capability.
  • Excellent communication, interpersonal, and presentation skills in English.
  • Strong analytical, problem-solving, Negotiation and risk management skills.
  • Self-motivated, self-directed, and politically astute.
  • Energetic, action-oriented ,detail-oriented, results-oriented and well organized.
  • Strong understanding of software development lifecycle (SDLC) methodologies (e.g., Agile, Waterfall).
  • Proficiency in project management tools such as Jira and Confluence.
  • Scrum Master experience is a plus

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