Customer Service Associate
1 week ago
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"
Role Overview and What You Will Do
• 透過電話、線上文字或email等管道與消費者互動
• 理解客戶問題並提供清楚、有效的解決方案
• 作為品牌與消費者溝通的第一線,協助建立正面體驗
Basic Qualifications
• 學習力強:能快速理解新資訊並應用在工作中
• 主動解決問題:不只是回應客戶,更能協助找出根本原因與改善方式
• 服務導向:對人有耐心、同理心,喜歡幫助他人
• 具服務業或客服經驗者尤佳,但非必要條件
Recruitment Process and Others
Recruitment Process
Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – OfferThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.Details to Consider
This job posting may be closed prior to the stated end date for application if all openings are filled.Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.Privacy Notice
Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Please complete the attached Internal Transfer Request Form and submit.
Please make sure to apply with your Coupang e-mail address.
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