Engineering Solution Specialist

The ideal candidate for this position will have a strong background in engineering, with a proven ability to work independently and as part of a team. They will be responsible for evaluating and understanding customer needs, developing action plans for problem resolution, and presenting solutions to internal and external customers.

Responsibilities:

• Evaluate and understand current customer needs, anticipating future requirements and building long-term sustainable relationships and solutions.
• Develop action plans for problem resolution and present them to internal and external customers.
• Ensure effective communication channels are established, including phone, email, and presentation, to facilitate efficient and consistent customer follow-up.
• Develop improvements for processes, hardware, and software to continuously enhance ASM equipment and business operations. Coach and mentor lower-level Field Service Engineers to higher skill levels.
• Project manage new evaluations and present results to clients, ensuring the success of the project.
• Lead new site start-ups, planning, and risk assessment for readiness and execution to achieve customer recognition and satisfaction.
• Define project scope and resource planning together with Business Units, escalating to Managers for resource gaps.
• Capable of working independently with minimal supervision on complex problems while meeting project/task timelines, objectives, and goals.
• Support Customer Support Engineers, Sales, and Business Units as one team to ensure successful site-based operations and service.

Qualifications:

• Ability to work in a team environment with tight deadlines and multiple priorities.
• Bachelor's degree or above in an engineering discipline.
• 0-3 years or above of technical experience and deep business perspective preferably in the Semiconductor/Capital Equipment/CVD related industry (EPI, CVD, or PECVD relevant experience is a plus).
• Basic troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems.
• Strong positive attitude with excellent customer service skills.
• Clear and concise verbal and written communications in English/Mandarin.
• Knowledge of structured problem-solving techniques.
• Ability to work independently and/or with limited supervision.
• Ability to handle multiple tasks.

At ASM, we pride ourselves on being at the forefront of innovation, pushing the boundaries of what's possible through cutting-edge technology. Our development programs support your growth, shaping your future and unleashing potential. We value diversity, inclusion, and sustainability as we strive to make a positive impact on the world.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.