Operation Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose
To provide essential coordination and logistical support to ensure the seamless operation of teaching activities, encompassing service delivery for B2C (business-to-consumer), B2B (business-to-business), B2G (business to government), and B2I (business-to-individual) sectors. The Operations Assistant collaborates with recruitment teams to enhance the quality and efficiency of teacher and young learner assistant hires, while also developing and delivering training programs for young learner assistants.
This critical role entails overseeing various operational activities related to back-office systems, resources, recruitment, inventory, event management, facilities, safeguarding, and health & safety compliance at teaching centers and offsite locations. The job requires the individual to work across teaching centers in Taipei City and New Taipei City.

Main accountabilities but not limited to the following: 
People resourcing
•    Assisting in the recruitment of teachers and young learner assistants to meet the operational needs of teaching centers.
•    Managing the procurement of work permits and completion of visa applications.
•    Establishing efficient processes to collaborate with the in-house or outsourced payroll provider for the collection, verification, and approval of monthly pay claims and other adjustments.
•    Organizing inductions, conducting high-quality training for the young learner assistant team, and ensuring quality through observations and coaching.
•    Supporting the daily management of teaching schedules to arrange class coverage in cases of teacher sickness.
Service and product delivery support
•    Providing a variety of administrative and customer services in accordance with established corporate procedures to optimize quality, consistency, and efficiency.
•    Ensuring that student registration and re-registration processes adhere to corporate policies, supporting effective teaching, learning, and service standards.
•    Maintaining accurate records (e.g., customer and financial data) that comply with corporate requirements.
•    Offering logistical support within the teaching centers and assisting in the execution of internal and external activities to ensure their seamless and efficient operation.
Risk and compliance
•    Understanding and adhering to risk management procedures relevant to teaching delivery (e.g., safeguarding, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlighting to senior managers any instances of non-compliance.
•    Effectively managing relationships with external licensing authorities, including compliance with reporting requirements.
•    Ensuring that staff data in corporate systems and off-system spreadsheets is managed in accordance with corporate policy and local legislation, including data maintained on the Department of Education website.
Managing self and others
•    Planning and prioritizing own work activities, adapting to changing requirements to ensure the effective delivery of responsibilities within a daily/weekly timeframe.
•    Assigning and coordinating tasks for others (e.g., internal colleagues or external suppliers) to ensure efficient service delivery within established procedures.

Benefits:
•    Enjoy 24 days of annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays
•    Chinese New Year Bonus
•    Statutory benefits 
•    Professional development opportunities  

Requirements:
•    Good written and oral communication skills in English and Chinese.
•    University degree

Role specific knowledge and experience:
Minimum/essential
•    Previous experience in an operational support role.
Desirable
•    Experience in supporting recruitment processes and payroll

Further Information 
Pay Band –  J (basic salary + performance bonus, depending on qualification and experience, negotiable)
Contract Type – Indefinite
Location – The job requires the individual to work across teaching centers in Taipei City and New Taipei City
Other Requirements 
– As we cannot sponsor work passes, applicants must already have the right to live and work in Taiwan.
– The successful candidate will work a 5-day week which includes evenings, Saturday and/or Sunday.

Closing Date – 17 April 2024 - 23:59 Singapore Time (GMT +8) 

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.