Principal, eCommerce Site Merchandising

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion- dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in APAC commerce.

We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.

We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Analyse the market trend and grasp the needs of consumers and business, execute effective Site Merchandising practical strategy leading and efficient, thus building and strengthening the best customer experience

What you will do

• Begins every day obsessed over Customer Experience. Starts with customer focused objectives and works backwards. Solution-building mindset to address and WOW our customers by utilizing internal/external data on customers and market.

• Collaborate with internal/external teams to develop marketing ideas, plan and execute onsite promotions and campaigns based on the 'Merchandising Calendar', drive performance and analyze results based on data and devise ways to continuously enhance the customer experience.

• Set goals for Top Line (Orders, GMV) and Customer Behavior Indicators (Inflow, Conversion, Retention, etc.) and establish and execute marketing strategies to achieve them.

• Build and streamline internal processes for smooth collaboration between the business, and different functional teams.

Requirements:

• 8+ years of work experience including at least 4 years of eCommerce marketing.

• Proficiency with Excel and extracting data through different tools.

• Written and verbal Chinese & English language skills at fluent level.

• Work experience based on quantitative targets – able to lead projects with performance ownership and reporting within an organization

• A person who is able to maintain work priorities in a complex and rapidly changing situation where multiple stakeholders and requests are intertwined – a person who prefers a fast-paced work style.

• Ability to conceive new ideas and experimentations for consideration. Understands the difference between 1-way and 2way doors.

• Detail oriented, high standards and a bias toward action.

• Always ensures business goals and plans are in line with 'WOW-ing the Customer' – never sacrifices customer experience for short-term goal.

Preferred Qualification:

• Experience in working in e-commerce OR global brands OR marketing agencies.

• Bachelor's degree majored in business, finance, analytical or related majors (mathematics, statistics, economics, marketing, etc.)

• Experience with SQL or Tableau is a plus.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.