Senior Technical Support Engineer

Job Description
Senior Technical Support Engineer, RF, Taipei
The Role
NI Technical Support Engineer (TSE) supports key customers to ensure their success through deep technical expertise of NI Products and Platforms. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Product and Platform improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products.

In This Role, Your Responsibilities Will Be:

• Resolve technical issue for customers across all tires

• Enable success of key customers by delivering professional pre-sales support (quick assistance, POC, Demo, etc.) and premium technical consultation service (Code Review, Design Assistance, System Migration/Upgrade Assistance, etc.)

• Effectively handle APAC technical escalations on specific NI product/platform from all the NI frontline engineering teams
• Provides customer experience improvement feedback to relevant functions. Closely collaborate with NI Global Product R&D to provide insight and influence during the whole product lifecycle

• Responsible for researching, replicating, performing customer's root cause analysis and providing solution to customers within SLA time frame.

• Build team and customer technical proficiency

• Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.

• Educates customers through training and technical support engagements. Guide customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

• Advocates for the customer experience within the company

• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.

• Advances complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.

• Enable customers to self-service

• Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology.

• Enables customers to self-service by creating and editing Knowledge based articles.
• Use prior technical expertise to actively engage in problem resolution.

Who You Are:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
• Collaborative – Team oriented with the ability to effectively collaborate with peers.

For This Role, You Will Need:

• Bachelors or master's degree in STEM (Science, Technology, Engineering or Math)
• 5+ years of relevant experience on RF applications (wireless, open-source SDR) and relevant industry

• Demonstrated expertise on one of the following programming languages in software design and implementation

• LabVIEW

• C++

• C#

• Good at team working and collaboration

• Willing and able to travel domestically or internationally
• Excellent verbal, written, interpersonal communication skills, Fluency in English.

Preferred Qualifications That Set You Apart:

• NI Certification and products experience is a plus.
• Experience on FPGA and Verilog
• Experience on onsite professional service and technical consultation

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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