Technical Support Engineer

2 weeks ago

Zhonghe District New Taipei City, Taiwan Infortrend Technology, Inc. Full time

We are looking for a Technical Support Engineer with strong problem-solving abilities and excellent communication skills.

This role plays a key part in delivering high-quality post-sales technical support to global customers and ensuring overall customer satisfaction.

Responsibilities

* Provide post-sales technical support for enterprise cloud storage products and solutions to global customers.

* Analyze customer issues, identify root causes, and provide effective technical solutions.

* Collect customer feedback, report bugs, and submit feature requests to internal teams.

* Understand customer requirements and offer appropriate technical recommendations.

* Collaborate closely with customers and internal teams to develop potential solutions.

* Deliver product and technical training sessions to customers as needed.

Qualifications

* Bachelor's degree or above in Computer Science, Electrical Engineering, or IT related field.

* Over 2 years of FAE experience in the Server, Storage, or IT industry.

* Familiarity with PC, Server, or Storage-related technologies is a plus.

* Excellent verbal and written communication skills in English.

* Proficiency in French, German, Russian, or an Indian language is a strong plus.

* Strong presentation, negotiation, and relationship-building skills.

* Self-motivated, results-oriented, and capable of working independently as well as in a team.

Why Join Us

* Work with global customers and international teams.

* Gain exposure to AI, cloud storage technologies, and enterprise-level systems.

* Support own-brand products, gaining deep insight into core technologies and accelerating technical growth.

We welcome passionate engineers who enjoy solving technical challenges and working in a global environment.

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