Principal, Global Immigration Operations

Company Introduction:

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Role Overview:

We are seeking an experienced Principal, Global Immigration Operations to join our Global Immigration team. The ideal candidate will have extensive experience in managing fast-paced immigration programs, with a strong preference for those with in-depth knowledge of Taiwan immigration processes. This role focuses on operational excellence, data-driven program enhancements, and stakeholder management to ensure efficient and compliant processes across our global organization. The candidate will be based in Taiwan.

What You Will Do:

• Manage day-to-day operations of the global immigration program (including case initiations and initial documents collation), with a focus on Taiwan
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high-quality service delivery
• Identify bottlenecks and inefficiencies in current operational workflows and propose practical solutions
• Serve as the primary point of contact for internal stakeholders on immigration matters
• Provide expert guidance on complex immigration cases and policy interpretations
• Ensure compliance with global immigration laws and regulations, with a particular focus on the Taiwan immigration program
• Stay informed about changes in immigration policies and assess their impact on operations
• Conduct regular audits of immigration processes and documentation to mitigate risks
• Collaborate with vendors to implement process improvements and technology solutions
• Create and maintain documentation of operational procedures and best practices
• Responsible for maintaining and tailoring reports as required

Basic Qualifications

• Extensive experience in APAC immigration program management, with a strong preference for candidates with significant Taiwan immigration expertise
• Proven track record in operational process improvement and service delivery enhancement
• Excellent analytical skills with the ability to interpret data and identify trends
• Strong stakeholder management and communication skills
• Experience resolving urgent issues, with a strong sense of accountability and judgment
• Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables

Preferred Qualifications:

• Solid experience in Project Management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.