OFFICER, Specialist, Contact Centre, Consumer Banking, Technology
1 day ago
- Act as the major contact point of the Bank to provide service by handling inbound service
call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.
- Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs
- Follow-up customer request and make outbound calls to reply customers when necessary.
- Provide solution to customers' concern and problems in a timely manner, ensuring customer satisfaction
- Listen to customers' grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.
- Get customers' opinions and suggestions, e.g. then feedback to supervisors.
- Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers' request within risk, compliance and quality standards.
To demonstrate strong work commitment and work ethic. To adhere to schedule of work & be available for deployment at short notice when on standby.
-
-en
-
Taiwan DBS Full time NT$360,000 - NT$480,000 per year(1)Act as the major contact point of the Bank to provide service by handling inbound service.call to answer customer inquiries, including banking and credit card products, systems andother inquiries, and resolve customer issues as well as manage identified financialtransaction / modification service, etc.(2)Perform inbound x-selling / referral for banking...
-
Taiwan DBS Full time NT$40,000 - NT$80,000 per year(1)Act as the major contact point of the Bank to provide service by handling inbound service.call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.(2)Perform inbound x-selling / referral for banking...
-
Taiwan DBS Full time NT$300,000 - NT$600,000 per year(1)Act as the major contact point of the Bank to provide service by handling inbound service.call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.(2)Perform inbound x-selling / referral for banking...
-
Taiwan DBS Bank Full time $40,000 - $60,000 per yearBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
-
Taiwan DBS Full time NT$360,000 - NT$480,000 per yearusiness Function:Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Taiwan DBS Bank Full time $28,000 - $144,000 per yearBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
-
Taiwan DBS Full time NT$1,200,000 - NT$3,600,000 per yearBusiness FunctionGroup Audit helps the Board and Executive Management meet the strategic and operational objectives of the DBS Group. We conduct independent checks to ensure that the Group's risk and control processes are adequate and effective. All our team members are highly sought-after professionals who work as trusted advisors to our clients, in all...
-
Taiwan DBS Full time NT$900,000 - NT$1,200,000 per yearBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
-
Taiwan DBS Full time NT$900,000 - NT$1,200,000 per yearBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
-
Taiwan DBS Bank Full time NT$900,000 - NT$1,200,000 per yearKey ResponsibilitiesBuild control awareness and promote risk framework through effective communications within CBG and between BU/SU, including increasing staff awareness of and adherence to regulatory requirements – Fair Dealing, Elderly Customers, SCSA, etc.Manage OR Team's risk & control activities including SCSA, PDPA, G&E, external auditing,...
