Client Services Representative

5 days ago

Taipei Taipei City, Taiwan WilliamSELECT Full time

About the role:

Our client, a multinational flexible workspace provider, is seeking a Client Services Representative to deliver exceptional customer service and foster a vibrant member community. Acting as the "face" of the centre, you will ensure a professional, proactive, and hospitality‑driven experience for all members.

Key Responsibilities:

  • Provide attentive, professional support to members and guests, anticipating and resolving queries
  • Manage office setups, calls, and administrative requests (postage, courier, secretarial)
  • Oversee seamless check‑in/out processes and troubleshoot basic IT issues
  • Build vendor relationships and identify opportunities to up‑/cross‑sell services
  • Supervise and train Engagement Associates to maintain high service standards
  • Support local operations to maximize efficiency, productivity, and profitability

Requirements:

  • Basic spoken English to communicate clearly with members and colleagues.
  • Background in customer-facing roles and handling administrative tasks.
  • Reliable, stable, and down-to-earth, with a proactive and professional attitude.

Key Performance Indicators (KPIs)

  • Client engagement and satisfaction
  • Clear and effective communication
  • Team collaboration and knowledge sharing
  • Service revenue growth
  • Operational efficiency and multitasking ability
  • Professional grooming and centre upkeep

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