Field Service Representative

Field Service Representative (FSR)

Taichung City, Taiwan

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level   

Chenega Worldwide Support (CWS) is a premier provider of Architecture and Engineering support services to federal customers around the world. Founded in 2016 to support federal operations OCONUS, CWS holds true to its mission that no matter the location, we are there to get the job done.

The Field Service Representative (FSR) will plan and perform all activities related to facility maintenance within a Secret warehouse environment for F-16 parts. The Field Service Representative (FSR) is responsible for upkeep, troubleshooting, testing, repairing, and servicing technical equipment. The Field Service Representative (FSR) is responsible for maintaining the Intrusion Detection System at multiple sites, including but not limited to CCTV cameras, biometric entry, electronic maglocks, and cable monitoring software. 

 

Duties and Responsibilities:

• On-site installation, repair, and maintenance tasks at different locations. This involves fixing equipment, setting up new systems, and system diagnostics.
• Diagnose errors and find solutions with Open Options software and Vanguard monitoring line.
• Update and maintain the security system specifically the Open Options and Vanguard software.
• Perform all periodic checks and parts replacement as required by the various manufacturers of auxiliary mechanical, electrical, and security systems associated with the facility.
• Provide a schedule of the manufacturer's recommended maintenance items for all auxiliary systems.
• Create thorough service reports, and documents to help track progress, identify recurring issues, and maintain accurate records, after each visit.
• Provide a monthly report of maintenance duties performed.
• Support basic operations and maintenance of the warehouse facility.
• Maintain inventory logs, records, and reports.
• Respond to facility alarms.
• Perform random inspections of end item usage and report findings to the Program Manager.
• Other duties as assigned.

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• High school diploma or GED equivalent required
• Experience to include:
  • Managing Secret level facility access
  • Experience troubleshooting, programming, and repairing CCTV, Intrusion Detection, and electronic surveillance systems, also but not limited to updating and maintaining Open Options software as well as the Vanguard monitoring system
  • Experience with bio-metric electronics and software
• Facility Management, including but not limited to the following:
  • Electrical system: repair/replacement
  • Emergency generator: refill/repair/replacement
  • Heating, ventilating, air conditioning systems: refill/repair/replacement
  • Miscellaneous maintenance: grounds and pest control
• Valid driver's license required
• Must not maintain dual citizenships
• Final Secret level security clearance is required

 

Knowledge, Skills and Abilities:

• 5+ years of related experience in Field Service Representative and Facility Management.
• Experience to include:
  • Experience with Open Options Software and Vanguard
  • Experience with cable splicing
  • Experience with Bosh CCTV cameras
• Ability to work in a foreign country.
• Knowledge of NISPOM and requirements.
• Working knowledge of Intrusion Detection Systems.
• Basic computer skills.
• Ability to be on call and respond within one hour if an intrusion detection alarm is detected.
• Ability to operate a forklift.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Database management skills preferred.
• Excellent interpersonal skills both in person and by phone.

How you'll grow   

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.    

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.   

Benefits   

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.   

Learn more about what working at Chenega MIOS can mean for you.   

Chenega MIOS's culture   

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.   

Corporate citizenship   

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.   

Learn more about Chenega's impact on the world.   

Chenega MIOS News-     

Tips from your Talent Acquisition team   

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:   

Chenega MIOS web site -     

Glassdoor -  ,   

LinkedIn -    

Facebook -    

 Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at If you are having technical issues or need an accommodation, please e-mail us at Every effort will be made to respond within 24 business hours.

Native preference under PL Drug-free workplace.

We participate in the E-Verify Employment Verification Program.

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