Commercial Account Manager

Description -

Job Summary

• This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. The role coordinates account plans and analyzes sales performance to drive business growth.

Responsibilities

• Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.

• Builds professional relationships with clients, particularly with specialist buyers in the IT department.

• Responsible for achieving and managing sales quotas based on regional guidelines.

• Participates in client meetings and supports contract negotiations with guidance from senior team members.

• Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.

• Provides customer feedback to the organization's internal teams for product and service improvements.

• Collaborates with various internal departments to ensure a smooth customer experience.

• Analyzes win/loss rates and provides insights to improve sales performance.

• Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings.

• Monitors basic account performance metrics and assists in refining sales strategies.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• 8+ years of experience as account sales in IT industry is a must.

• Telecommunication, Education, and Healthcare customer experience is highly preferred.

Knowledge & Skills

• Business Development

• Business To Business

• Cash Handling

• Cash Register

• Cold Calling

• Conflict Resolution

• Customer Relationship Management

• Inside Sales

• Marketing

• Merchandising

• Outside Sales

• Product Knowledge

• Sales Development

• Sales Management

• Sales Process

• Sales Prospecting

• Sales Territory Management

• Salesforce

• Selling Techniques

• Upselling

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"