Field Application Engineer- 202506- Taipei, Taiwan

5 days ago

Taipei Taipei City, Taiwan Telit Cinterion Full time NT$720,000 - NT$1,440,000 per year

Technical Support & Troubleshooting

  • Deliver technical and product presentations, providing pre-sales support to customers.
  • Troubleshoot issues (including log analysis, tracing, and on-site testing) to identify root causes of field problems.
  • Document failure reports, propose solutions or workarounds, and escalate internal defects in a structured manner.
  • Assist customers in developing new wireless applications (e.g., test scripts, application notes, design guidelines).

Customer & Partner Engagement

  • Collaborate with stakeholders to meet design-win targets and drive revenue growth.
  • Provide exceptional customer support, along with product and technical training for distributors and customers.
  • Build and maintain strong relationships with customers' technical and management teams.
  • Work with internal teams to log defect reports, identify solutions/workarounds, and ensure timely resolution for customer satisfaction.

Field & Regional Support

  • Travel within assigned regions to:
  • Support customers' R&D teams with onsite troubleshooting, development assistance, and roadmap discussions.
  • Engage with indirect sales channels, conduct workshops, and deliver training sessions
  • Conduct the onsite project review upon the customer requests (mainly to U.S)

Project & Business Management

  • Present Telit Cinterion's product portfolio to sales teams and customers, offering pre-sales support.
  • Coordinate technical support and recommend appropriate support packages for key customers.
  • Proactively monitor direct and distributor business by closely collaborating with customer partners.
  • Evaluate, prioritize, and manage customer requirements for internal processing.
  • Provide technical support during RFI/RFQ processes.

Key Competencies

  • Strong communication and project management skills.
  • Results-driven, self-disciplined, proactive, and able to manage multiple priorities/timelines.

Requirements & Qualifications

Instructions:
List 5-6 key qualifications for the role, including education, certifications, years of experience, and essential skills. Be as specific as possible to ensure clarity.
(Examples provided below.)

Education & Background

  • Required Degree: Bachelor's or Master's in Electrical/Electronic Engineering or a related field.
  • Experience: 5–10 years in the wireless industry, semiconductor sector, or embedded design & development.

Technical Expertise

  • Strong understanding of IoT market trends and key verticals (e.g., Security, Healthcare, Energy, POS).
  • Knowledge of wireless communication technologies (GSM/WCDMA/LTE/5G) and 3GPP standardization (e.g., Rel. x).
  • Familiarity with Android & embedded Linux, embedded SW concepts, and programming languages (C/C++/Python).
  • Knowledge of HW/SW development processes; experience with factory production is a plus.
  • Understanding of IoT security and related services.
  • Understanding of regulatory compliance and MNO approval processes.

Communication & Soft Skills

  • Fluent in English (written & spoken) with excellent internal and customer-facing communication skills.
  • Strong presentation abilities and a customer-oriented mindset.
  • Skilled in building and maintaining long-term customer relationships.

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