Section Manager, Service

1 day ago

Taiwan Taichung ASM Full time NT$900,000 - NT$1,200,000 per year
Job's Mission

The Section Manager, Service is responsible for overseeing all aspects of service operations at a designated customer account site. This role ensures the delivery of high-quality customer support, drives strategic service initiatives, manages financial performance, and fosters a skilled and motivated workforce. The manager serves as the primary interface between the customer and internal service teams, ensuring alignment with business unit goals and customer expectations.

What You Will Be Working On
  • Lead and manage service operations at the customer site, ensuring service excellence and operational efficiency.
  • Act as the key liaison between the customer and internal service teams to ensure alignment with business goals.
  • Drive strategic initiatives to improve service delivery and customer satisfaction.
  • Monitor and manage financial performance, including budgeting and cost control.
  • Build and maintain a high-performing team through coaching, mentoring, and development.
  • Troubleshoot and resolve complex technical and operational issues.
  • Promote continuous improvement and change management across service processes.
  • This position is based in Taichung, with flexibility required for business travel to Linkou.
What We Are Looking For
  • 5~8+ years of experience in a complex, high-tech industry with challenging environments.
  • Proven track record as a senior change agent, with strong change management capabilities.
  • Demonstrated ownership, initiative, and drive; a role model in customer service excellence.
  • Strong influencing skills, even without formal authority, especially at senior levels.
  • High personal leadership and coaching ability.
  • Excellent organizational and analytical skills to drive process improvements.
  • Exceptional English communication skills (verbal and written).
  • Ability to restore customer confidence in difficult situations.
  • Advanced technical knowledge in electrical and mechanical systems, including hardware/software and process-level equipment.
What Sets You Apart
  • You thrive in fast-paced, innovation-driven environments.
  • You lead by example and inspire others through mentorship and coaching.
  • You are a strategic thinker with hands-on problem-solving skills.
  • You communicate complex issues clearly and effectively.
  • You bring deep technical expertise and a customer-first mindset.

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