Taiwan SAP Business Manager

1 week ago


Taipei City, Taiwan DXC Technology Full time $90,000 - $120,000 per year
Job Description:Essential Job Functions:
  • Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
  • Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
  • Engage with clients to gather feedback, address basic concerns, and coordinate support.
  • Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
  • Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
  • Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date.
  • Generate reports on service performance and client feedback for review and action.
  • Coordinate resources and schedules to ensure optimal service coverage.
Basic Qualifications:
  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
  • Proven experience in Service and Program Management
  • Proficiencies in strategic planning, team leadership, and performance management
  • Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
  • Advanced degree in a relevant field a plus
  • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus

DXC Technology



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