Technical Program Manager

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Position Summary

• Lenovo ISG's Cloud Service Provider (CSP) team is seeking an experienced Technical Program Manager (TPM) to lead sustaining project management for Tier 1 hyperscale customers. The ideal candidate will serve as the key liaison between Lenovo's global RD, manufacturing, and customer teams, ensuring successful delivery of sustaining activities including design change control, cost optimization, issue resolution, and customer communication.

Key Responsibilities

• Own and manage sustaining programs for Tier 1 customers, ensuring on-time execution and issue resolution post MP.
• Lead cross-functional teams (EE, ME, BIOS, BMC, Validation, MFG, Supply Chain) to drive resolution of customer-reported issues (quality, compatibility, firmware, hardware, etc.).
• Manage change requests including ECOs, BOM updates, firmware/hardware revisions, and validation plans.
• Collaborate with global teams across the U.S., Taiwan, and manufacturing sites to align on sustaining priorities and execution.
• Track and report key program KPIs, risks, and mitigation plans to internal and customer stakeholders.
• Work closely with customer program managers, system leads, and engineering teams to provide timely updates and ensure alignment on priorities and deliverables.
• Coordinate and monitor field returns (FRU/FA), root cause analysis (RCA), and corrective actions.
• Support cost-reduction initiatives, alternate sourcing, and service-level improvements throughout the product lifecycle.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field. Master's degree preferred.
• Minimum 5 years of experience in technical program or project management in server, hardware, or OEM/ODM environments.
• Familiarity with server hardware architecture (CPU, memory, storage, BMC, BIOS, etc.) and manufacturing lifecycle from NPI to MP and sustaining.
• Proven ability to manage cross-functional teams and complex issue resolution under customer pressure.
• Strong problem-solving, communication, and leadership skills.
• Fluent in Mandarin and English; experience working with global teams is a strong plus.
• Experience supporting Tier 1 customers (e.g., Microsoft, Amazon, Google, Meta, etc.) is highly preferred.
• PMP or equivalent project management certification is a plus.

Why Lenovo ISG CSP

• At Lenovo, we are redefining what's possible with cloud infrastructure. As part of the CSP team, you'll work with global hyperscale customers and cutting-edge technologies that power the modern cloud. Join us to make an impact in one of Lenovo's fastest-growing and most strategic business units.

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