Customer Service Executive(1-year Contract)-Taiwan

2 days ago

Taoyuan City, Taiwan isola Full time $30,000 - $60,000 per year
  • Key contact between customers, field sales/tech, and all internal functional departments. 
  • Receives and enters/processes customer orders and inquiries where response time and accuracy are paramount. 
  • Executes requests for quotes and inquiries promptly and effectively in a fast-paced, team-oriented environment. 
  • Manages assigned accounts and specific account terms/conditions with required data bases and processes, including customer number to part number cross reference, pricing, back-up sheets, and customer master files (SAP / Google / Portal). 
  • Provides knowledgeable responses to questions re:  lead times (available manufacturing capacity); inquiries as to customers' purchase order and shipment status; and basic product capabilities.
  • Seeks approval for deviation or makes suggestions for process modification and/or improvement. 
  • Reduces complexity to improve performance and lower costs.
  • Is primarily motivated to develop positive long-term customer relationships while at the same time supporting company objectives and guidelines on customer product priorities.
  • Actively supports field sales and tech-based team members.
  • Accepts back-up assignments, cross-trains on other customers' requirements and other company functions (pricing and part management).
  • Other duties as assigned.

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