Customer Success Management Professional I

7 hours ago

Taoyuan City, Taiwan Iron Mountain Full time $96,000 - $120,000 per year

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Summary:

Communicating on a regular basis and nurturing the relationship to meet or exceed our customer's evolving needs and allow us to provide solutions for all of their physical and digital asset management requirements.

Duties:

1. To maintain business relationship with existing customers by contacting the customer on a regularly basis to improve customer service satisfaction

2. Contract archiving and contract renewal

3. Interact with operation, sales, finance (contract process) departments for following up company procedure to enhance clients' satisfaction

4. Participate in project meetings to monitor the process and to help with coordination and reporting

5. Handle clients enquiries on a professionally, timely and efficiently and follow up customer service complaints

6. Support Sales team on government bidding and system maintaining

7. Accurately complete global/local reports, the supplier information form, annual audit report and other relevant reports

8. Identity new opportunities through relationship building and issue resolution

Qualifications:

1. Bachelor degree with over two years B2B customer services / sales and or project coordination experience is essential

2. Capable of using Microsoft Office, Salesforce and Google. And, not afraid of engaging various systems

3. Must be a self-starter, and extremely motivated, effective to perform under pressure

4. Possess sophistication and poise to work with high-level contacts

5. Must possess excellent customer service skills, excellent organization and problem solving skills

6. Serious work attitude, rigorous and responsible, with a strong sense of responsibility

Category: Sales

  • Customer Success Management Professional I

    7 hours ago

    Taoyuan City, Taoyuan City, Taiwan Iron Mountain Full time $60,000 - $90,000 per year

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Principal Customer Success Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan PTC Full time NT$1 - NT$2 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Manager

    7 hours ago

    Taipei, Taipei City, Taiwan Speak Full time NT$80,000 - NT$1,280,000 per year

    About UsOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Engineer I&C

    7 hours ago

    Taoyuan City, Taoyuan City, Taiwan Exyte Full time NT$720,000 - NT$1,440,000 per year

    Your vision is ambitious. Just like ours.Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate...

  • Engineer I&C

    7 hours ago

    Taoyuan City, Taoyuan City, Taiwan Exyte Full time $90,000 - $120,000 per year

    DescriptionDiscover your exciting roleThis role focuses on the engineering design and implementation of Instrument and Control Systems, including FMCS/SCADA, DCS/PLC/DDC, and instrumentation technologies. Responsibilities include developing system specifications, diagrams, drawings, and documentation such as P&ID (ISA), I/O lists, control logic, and wiring...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About AppierAppier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...

  • Senior Engineer I&C

    7 hours ago

    Taoyuan City, Taiwan Exyte Full time NT$900,000 - NT$1,200,000 per year

    Leading the design review and construction of the I&C equipment for Project.Assisting Facilities Co-ordinator with space management and co-ordination of systems.On site responsibility for all I & C packages, installation performance, schedule, safety and commissioning.Responsible for co-ordinating field supervisors and QA engineer in relation to tasks and...

  • Customer Success Specialist

    7 hours ago

    Taipei, Taipei City, Taiwan WOO Full time NT$900,000 - NT$1,200,000 per year

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...

  • Customer Success Partner

    7 hours ago

    Taipei, Taipei City, Taiwan Roche Full time NT$1,200,000 - NT$2,400,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Customer Success Specialist

    7 hours ago

    Taipei, Taipei City, Taiwan Iron Mountain Full time $60,000 - $120,000 per year

    About Iron Mountain:Iron Mountain is the world's leading data storage and information management solution provider. For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been a strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around...