Senior Manager, Price Sharpness

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"

Role Overview

The Price Sharpness team is responsible for ensuring Coupang price effectiveness is maintained through rigorous audit of product pricing in accordance with company policies. This team provides analytical depth to find the root cause in any pricing gaps versus policy, and works closely with the Coupang's operations team to escalate any issues and formulate sustainable process solutions. The Price Sharpness team also seeks to be a leader in audit efficiency, consistently seeking opportunities and best practices to improve audit quality and productivity. Members of the Price Sharpness team regularly apply critical thinking and domain expertise to understand and identify emerging risks that affect Coupang's price effectiveness.

What will you do?

• Coordinating price sharpness audits and strategy. Including sampling of Coupang products for benchmarking comparable sellers, maintaining and upgrading audit templates, and managing snr business stakeholders
• Root cause analysis and remediation. Investigating root cause for any failures observed during audit and working with relevant stakeholders to fix process.
• Provide coaching and guidance to less experienced members of the team, and periodically provide best practice and knowledge sharing on audit techniques and audit observations.
• Champion simplification and process improvements that improve speed and quality of audit work, including coordination with necessary business analyst and engineering teams to implement such initiatives

Basic Qualifications

• 6+ years of experience in process setup, operations, and audit
• People management experience
• Demonstrated ability to methodically perform operational processes within timelines
• Demonstrated ability to understand and apply standards/policies, show depth of process understanding, and fix process deficiencies.
• Demonstrated ability to both work independently and provide coaching and mentorship to team members
• Excel skills

Preferred Qualifications

• English ability a bonus
• Bachelor degree

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

Equal Opportunities for All

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.