Information Technology Manager

Key Responsibilities

• IT Strategy & Leadership:
• Execute the IT strategy for Shiseido Taiwan, aligning with global IT directives and local business goals.
• Provide visionary leadership to the IT team, fostering a culture of innovation, collaboration, and continuous improvement.
• Stay abreast of emerging technologies and industry best practices to recommend and implement solutions that enhance business capabilities.
• Business Applications Management:
• Manage the portfolio of business applications (e.g., BI, POS, WMS) used in Taiwan.
• Collaborate with business units to understand their needs and identify opportunities for technology-driven process improvements.
• Oversee application support, maintenance, and upgrades, ensuring optimal performance and user satisfaction.
• Business Partnering & Stakeholder Management:
• Serve as the primary IT Business Partner for Shiseido Taiwan, building and nurturing strong relationships with local leadership, department heads, and key stakeholders.
• Lead business engagement efforts, proactively identifying and understanding business needs, strategic priorities, and operational challenges.
• Own the intake and translation of business requirements into actionable IT initiatives, ensuring alignment with both local objectives and global IT standards.
• Act as a trusted advisor to the business, facilitating issue resolution and driving continuous improvement through technology.
• Champion the value realization of global and regional IT services by measuring impact, communicating benefits, and ensuring adoption across business units.
• Collaborate closely with regional and global IT teams to represent Taiwan's unique requirements in enterprise-wide projects, ensuring local relevance while adhering to global frameworks.
• Drive change management initiatives related to new IT system deployments, ensuring smooth transitions and stakeholder buy-in.
• Team Leadership & Development:
• Lead, mentor, and develop a high-performing IT team, fostering their professional growth and technical expertise.
• Manage resource allocation, performance reviews, and talent development within the IT department.
• Budget & Vendor Management:
• Develop and manage the annual IT budget, ensuring cost-effective utilization of resources.
• Oversee vendor relationships, contract negotiations, and service level agreements (SLAs) for IT products and services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
• Minimum of 10-15 years of progressive experience in Information Technology, with at least 5-7 years in a IT leadership or management role, preferably within the retail, consumer goods, or beauty industry.
• Proven expertise in managing IT infrastructure (network, servers, cloud platforms), cybersecurity frameworks, and enterprise business applications (e.g., SAP, Salesforce, e-commerce platforms).
• Strong understanding of IT governance, risk management, and compliance principles.
• Demonstrated experience in business partnering and successfully leading IT projects involving cross-functional teams and regional/global stakeholders.
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Fluent in Mandarin Chinese and English (both written and spoken) is essential.
• Certifications such as ITIL, PMP, CISSP, or relevant cloud certifications (e.g., AWS, Azure) are highly desirable.

Key Attributes

• Strategic Thinker: Ability to develop long-term IT visions and translate them into actionable plans.
• Strong Leader: Proven ability to inspire, motivate, and develop an IT team.
• Business Acumen: Deep understanding of business operations and how technology can drive value.
• Problem Solver: Analytical mindset with a proactive approach to identifying and resolving IT challenges.
• Adaptability: Ability to thrive in a fast-paced, evolving environment and manage multiple priorities.
• Collaborative: A team player who can build consensus and work effectively with diverse stakeholders.