Sales Assistant

2 weeks ago

Hsinchu, Taiwan Ambarella Full time $70,000 - $120,000 per year
AI Vision Processors For Edge ApplicationsOur solutions make cameras smarter by extracting valuable data from high-resolution video streams.

Job Description


• Primary AMBA contact for customer's tactical and strategic team members. Primary points of contact are Sales OPS and Operation Team in Taiwan.

• Responsible for handling customer-initiated transactions via phone and e-mail.
Internal liaison.

• Provide quotes, obtain orders, and customer forecasts.

• Manage samples, sales orders, sales order changes, and confirmations.

• Communicate regarding product deliveries and availability.

• Explain policies and business practices that affect customer transactions.

• Develop new business processes as required to support customer requirements.

• Manage customer demand and work with the Operation team in Taiwan to ensure 
customer product requirements and expectations are being met.

• Team with internal technical support groups (Hardware Engineering, Software 
Engineering, and Applications Engineering, Customer Quality Engineering, 
Marketing Group) to facilitate technology and product information transfer. 

• Methods include specifications, E-mail, conference calls, and face-to-face meetings.

• Managed customer forecasts by working closely with the sales team. Resolve any 
discrepancies with the customers and sales team before the forecast is submitted to regional sales by the due date.

• Provide daily and weekly reports to the Sales Team on Backlog/Shipments/To-be-Booked. 

• Maintain running history of engineering samples, development units, production units, and SW license.

• Have an ownership of RMA management. 

• Establish relationships with decision-makers to better understand customer expectations and gain an understanding of the customers' business processes related to supporting AMBA products.

• Customer follow-up for payment overdue

Job Requirements:

• Previous experience in customer service or sales operations within the semiconductor industry is preferred; however, recent university graduates are also strongly encouraged to apply. 

• Presentation and communication skills, as well as proficiency in computer use.

• Communication skills - ability to communicate (written and spoken) in English.

• Ability to present information professionally and concisely, accompanied by supporting data. 

• Ability to execute internal operations, troubleshoot issues, and manage multiple tasks efficiently and promptly.

• Proactive problem-solving attitude with a focus on attention to detail.

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