Service Support Technician

5 days ago

Hsinchu City, Taiwan MKS Inc. Full time $40,000 - $60,000 per year

This job may include any aspect of field/customer support, and is not limited to system hardware and software.

  • Provides technical support to customers on operational or maintenance aspects of system equipment.
  • Serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, software and systems failures, using established procedures.
  • Determines most cost effective repair/resolution to minimize customer downtime.
  • Prepares reports for analysis of product failure trends and service ability issues.

Skill:

  • Applies acquired job skills and company policies and procedures to complete assigned tasks.

Job Complexity:

  • Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision:

  • Normally follows established procedures on routine work; requires instructions only on new assignments.

Experience & Education:

  • Associates degree or equivalent experience preferred.
  • Requires a minimum of 1-2 years of related experience

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