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Service Technician
3 weeks ago
- Applications are considered on a rolling basis
Kaohsiung City, Taiwan- Remote
Job Description
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are on a journey of continuous growth – now looking for our next star – a passionate Service Technician (Marine). This position reports to the Account Manager, Marine Taiwan and will be based in Kaohsiung, Taiwan.
About the Position
As a Service Technician in the APAC Marine team, you will play a hands‑on role in delivering technical service and product support to Dometic customers in Taiwan. You will be responsible for installation, commissioning, troubleshooting, and repair tasks, ensuring that our OEM and after‑market customers receive best‑in‑class service. This role places you at the forefront of customer satisfaction and product reliability, while strengthening Dometic's reputation in the marine industry.
Your Main Responsibilities
- Attend to on‑site service requirements, including system commissioning, sea trials, and troubleshooting for OEM customers.
- Carry out inspections and repairs of Dometic products for after‑market customers in Taiwan.
- Develop and maintain strong customer relationships with OEMs and distributors.
- Gather and relay customer feedback, product insights, and competitive information to the Account Manager for Taiwan.
- Work closely with the Account Manager and Service Manager to evaluate warranty claims and perform repairs or replacements as needed.
- Deliver a high standard of customer service across multiple marine product categories.
What Do We Offer?
You are offered an interesting role in a dynamic, fast‑paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
