Program Specialist, Global English

1 week ago

Taipei Taipei City, Taiwan Uber Full time NT$900,000 - NT$1,200,000 per year

About The Role
This role sits within Uber for Business (U4B) Community Operations and focuses on improving customer support outcomes across global English support and APAC markets. You'll own key performance metrics, lead cross-functional initiatives, and drive process improvements that elevate resolution quality and operational efficiency at scale. The ideal candidate brings strong customer orientation, sharp analytical skills, operational expertise, and effective stakeholder management to deliver meaningful impact. You'll collaborate with internal teams-including U4B program teams, Community Operations, and Sales-as well as external BPO partners to shape a world-class U4B support experience.

What You'll Do

  • Drive Community Support Performance: Own performance metrics for their domain and market within U4B Community Operations-including CSAT, SLA, resolution time-while ensuring operations run within budget.
  • Process excellence: Analyze Voice of Customer (VOC) feedback and data inputs, perform root-cause analyses to identify trends, uncover opportunities, and implement improvements, including agent KB and response improvements that enhance customer experience and operational efficiency.
  • Project Management: Lead multiple projects and initiatives within U4B Community Operations, ensuring strong alignment, timely execution, and measurable impact.
  • Stakeholder Management: Collaborate with regional program managers, internal partner teams across Community Operations and Sales, as well as external BPO vendors, to influence outcomes and drive shared goals.
  • Lead by Example: Set a high bar for data-driven decision-making, bold thinking, and fast execution. Inspire the team to turn ideas into tangible, high-impact solutions.

What You'll Need

  • 2+ years of general management experience with strong problem-solving, analytical, and stakeholder management skills
  • Clear and concise communicator with the ability to synthesize complex information into actionable insights
  • Self-starter with a bias for action, comfortable navigating data independently
  • Strong planning and organizational skills; balances attention to detail with speed of execution

Preferred Qualifications:

  • Experience in operations, consulting, analytics, or a related field is preferred
  • Proven ability to manage cross-functional projects and stakeholders in a dynamic environment.
  • Strong analytical skills with experience deriving insights from data (bonus points for SQL skills).
  • Self-motivated with excellent problem-solving abilities and a drive for action.
  • Exceptional written, verbal, and visual communication skills.
  • Strong organizational skills with a keen attention to detail.
  • Experience with customer support strategy, quality assurance, or process optimization.
  • Thrive in a fast-paced, startup-like environment where adaptability, initiative, and agility are key to success

  • Program Specialist

    7 days ago

    Taipei, Taipei City, Taiwan Uber Full time $80,000 - $120,000 per year

    About The RoleWe're looking for a sharp, adaptable, and impact-driven Program Specialist to join our Taiwan Community Operations team.In this role, you'll be the central insight partner for our mobility and delivery businesses across Taiwan-translating customer signals, support tickets, and product feedback into actionable insights. You'll own our VoC deep...

  • Global Partner Program

    2 weeks ago

    Taipei, Taipei City, Taiwan Trend Micro Full time NT$900,000 - NT$1,200,000 per year

    Join Trend ‧ Join New Generation趨勢科技 - 全球雲端資安領航者 / 全亞洲最大軟體公司 / 企業版圖橫跨五大洲 / 趨勢全球研發基地在台灣===============================================================Job SummaryAre you looking for a global-facing role where you can collaborate across regions and functions — and make a...

  • Specialist - Unit Trust Admin TW

    7 days ago

    Taipei, Taipei City, Taiwan Allianz Global Investors Full time NT$600,000 - NT$1,200,000 per year

    Join us. Let's care for tomorrow.At Allianz Global Investors we foster a culture of professionalism, fulfilment, and an inclusive working environment. Do you want to be part of a leading active asset management company? Then join us now as UTA Specialist in Taiwan within the Fund Operation/ UTA team.In this role, you will be responsible for managing...

  • Technical Program Manager — New Technology Enabling

    7 days ago

    Zhongzheng District, Taipei City, Taiwan Quest Global Full time $120,000 - $180,000 per year

    Job RequirementsAt Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that...

  • Senior Program Management Specialist/ Principal, Cross-Border Business

    7 days ago

    Taipei, Taiwan Coupang Full time $80,000 - $120,000 per year

    Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea"...

  • People Solutions Specialist(1y contract)

    1 week ago

    Taipei, Taipei City, Taiwan Suntory Global Spirits Full time $60,000 - $120,000 per year

    At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people...

  • Senior Program Management Specialist/ Principal, Cross-Border Business

    7 days ago

    Taipei, Taiwan Coupang Internal Full time NT$1,200,000 - NT$2,400,000 per year

    Please complete the attached Internal Transfer Request Form and submit.   Please make sure to apply with your Coupang e-mail address.   Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their...

  • Medical Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan Takeda Full time NT$60,000 - NT$120,000 per year

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • HR Specialist

    2 weeks ago

    Taipei City, Taipei City, Taiwan GagaOOLala Full time NT$480,000 - NT$1,440,000 per year

    We are expanding As our business grows, we are looking for an HR Specialist to join our team. This role focuses on international talent acquisition, employee engagement, and learning and development, with the opportunity to contribute to building a supportive and diverse workplace.This position is newly created due to team expansion, welcoming talents who...

  • Marketing Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan Exein Full time NT$120,000 - NT$180,000 per year

    About usExein is the global leader in embedded cybersecurity, securing over 1 billion connected devices across industrial, automotive, semiconductor, and IoT ecosystems. Built on Rust, eBPF-powered monitoring, and Edge AI, Exein delivers self-sustaining security from firmware (Analyzer) to runtime defense (Runtime), helping manufacturers comply with emerging...