Customer Success Specialist

1 day ago

Taiwan Appier Full time $40,000 - $60,000 per year
About Us

Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, is a Paris-based startup backed by Europe's top investors. In just 18 months, we've gone from $0 to $40M in ARR, serving users in 192+ countries—and we're just getting started.

We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we're building the future of advertising—and we want you on this journey.

About the Role

We're looking for a Customer Success Specialist based in Taiwan who's excited to help users succeed and take ownership in a global, fast-paced environment. You'll join a passionate team focused on helping customers achieve success with —not just by solving problems, but by proactively driving retention, engagement, and long-term value.
In this role, you'll provide world-class support through chat and email, help customers reach their goals, and play a key part in reducing churn and maximizing revenue retention.

This role is perfect if you:

 Are passionate about tech, startups, and AI
 Love helping people and solving problems
 Are motivated by impact—turning at-risk customers into success stories
 Want to grow in a fast-paced, international company

What You'll Be Doing
  • Deliver friendly, fast, and helpful support via chat and email
  • Troubleshoot user issues and guide them through features
  • Conduct churn-save outreach and demos to retain customers and reduce cancellations
  • Identify upsell opportunities and help customers realize the full value of the platform
  • Track and prioritize customer feedback to improve the product
  • Be the voice of the customer—collaborate with product and tech teams
  • Contribute to our help center and internal documentation
  • Join weekly team meetings, brainstorms, and knowledge sessions

What We're Looking For
  • Fluent in English (written and spoken)
  • Excellent communication skills and a positive, proactive mindset
  • Self-starter who works well independently and takes initiative
  • Organized and detail-oriented
  • A problem-solver who enjoys figuring things out
  • Able to cover night shifts (12:00 AM – 9:00 AM Taipei time)

Bonus points if you have:

Experience in customer-facing roles
Familiarity with Intercom, Zendesk, or other CRMs
Experience in churn reduction, renewals, or revenue retention
An interest or background in marketing, SaaS, or design tools

 
What You'll Get

Full onboarding and training
Work with a global, fast-growing team
Career progression opportunities—we love promoting from within
Firsthand experience with the world's leading AI ad platform
Flexible, remote-friendly culture
A supportive, collaborative, and fun team
Competitive salary based on experience

#L1-RL1

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