Content Moderation Specialist

1 week ago

Taipei 中山區 Taiwan 17LIVE Full time

17LIVE 希望每位員工都能勇於創新且靈活應變跳出舒適圈,歡迎對以下工作內容有興趣的  Content Moderation Specialist 監控客服專員 加入我們的 17 大家庭

*17LIVE 集團除了在全球不斷拓展業務外,也一直走在直播科技領域的前端。我們提供名人、藝人以及網紅一個互動平台即時分享精彩內容。所有用戶也都能透過直播以及照片分享他們的生活,進而取得分潤。

*我們提供一個勇於創新且靈活應變的工作環境,也讓員工時有機會能夠以熱忱碰撞彼此,在科技領域的最前線探索。成為我們的一員,你會看見並實踐創新及求變。我們現在正在招募客服專員加入我們的團隊

【工作內容】
1. 17LIVE APP 內所有內容監控審核,並依照 17LIVE APP 使用規則進行處理
    直播內容
    短影片內容
    貼文 / 大頭照內容
    留言內容
2. 線上文字客服回覆
3. APP 問題彙整回報、介面測試
4. 收集用戶反饋,回報工程團隊優化
5. 其他相關部門活動協助

【上班時間】
1. 晚班(大夜班)無需輪班(8小時)
    晚班 23:00-7:00

【福利】
1. 勞保、健保與勞退
2. 中班及晚班提供班別加給
3. 月排班制,排班彈性
4. 年終獎金
5. 零食金
6. 每季部門聚餐

【其他條件】
1. 希望活用專業語言能力者
2. 有商用 英文/日文 能力者尤佳 ( TOEIC 700 and above ; JLPT N1-N2 )
3. 具抗壓性及客戶關係處理能力
4. 文字表達能力強,中文打字每分鐘 50 字以上
5. 可配合輪班
6. 情緒特質:
    細心、穩定性高,對客戶有無比耐心及高度服務熱誠。
    擅溝通協調能力、具團隊工作精神、及良好情緒管理。

17LIVE is a global company taking the lead in the live streaming industry and real-time content sharing mobile application for celebrities, entertainers, and influencers. We allow users to create and share their lives through live streams and photos, all while earning royalties.

We offer a dynamic work environment and an opportunity to collaborate with passionate individuals and leading-edge technologies. Being part of 17LIVE is to become part of a community where everyone seeks to break the norm. We are now looking for customer service professionals to join our team

As a Content Moderation Specialist, you will:
1. Ensure all streaming content in 17LIVE APP complies with our community guidelines.
    This includes:
    Live streams
    Short clips
    Posts/profile pictures
    Comments
2. Answer customer support messages
3. Report any (UI) issues in the app
4. Gather feedback from users and work with the engineering team
5. Provide support to other teams

Need to work shifts if your working hours are between 7:00-23:00:
    Morning shift: 7:00-15:00
    Noon shift: 15:00-23:00
    Night shift: 23:00-7:00 (shifts are not required)

Preferred requirements:
1. Interest in making the best of your language ability
2. Good command of business English / Japanese ( TOEIC 700 and above / JLPT N1 or N2 )
3. Strong resilience and professional customer service skills
4. Excellent writing/typing abilities (50 WPM)
5. Willingness to work in shifts

Characteristics/personality traits to succeed:
1. attention to details
2. emotional management skills
3. patience and enthusiasm
4. coordination skills
5. team work spirits

What you can expect from us:
1. Labor insurance, NHI, and Labor Pension
2. Extra pay for noon/night shifts
3. Shifts assigned on a monthly basis
4. Year-end bonus
5. Snack allowance
6. Team building activities (e.g. lunch/dinner) on a quarterly basis

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