Uber Eats:COE Specialist

2 weeks ago

Taipei Taipei City, Taiwan Adecco Full time $104,000 - $130,878 per year

【Client Description】
致力提供移動與配送服務。這也是我們的堅持、核心理念,以及每天起床的動力。我們也因此不斷設法推出更好的移動方式,讓所有人都能受惠。不管您想去哪裡、想訂購什麼商品、想透過何種方式賺錢,都可以在全球使用我們的服務。即時體驗,火速享受服務。

【Candidate Profile】
1 年以上相關工作經驗。

  • 學士學位。
  • 優秀的中、英文及日文讀寫與口語溝通能力。
  • 能夠迅速整理大量資訊,擷取重點並提供可行建議,展現清晰且有條理的溝通技巧。
  • 具備細節敏感度,能迅速準確地識別客戶問題並提供解決方案,以維護公司形象與客戶關係。
  • 具備解決問題的能力,並擁有以客戶需求為導向的思維模式。
  • 具備獨立思考與邏輯表達能力。
  • 熟悉 Word、Excel、PowerPoint 者優先考慮。

【Responsibilities】

  • 透過電子郵件及電話提供五星級客戶支援,以即時且清楚的方式解決 Uber 用戶的問題。
  • 支援各項專案,確保高品質、準確且高效的執行成果。
  • 調查涉及媒體報導、法律問題或其他高風險的案件,並進行適當處理。
  • 透過適當的管道或會議,邏輯性地傳達洞見,確保利害關係人能即時獲取資訊。
  • 持續優化流程,提升客戶體驗,並在客戶遇到問題時,與高價值客戶保持良好互動,提升客戶忠誠度。
  • 分析問題模式,協助改善支援系統,以因應業務成長需求。
  • 確保核心工作品質,維持高標準的客戶服務表現。
  • 貢獻團隊成長,協助組織發展,以達成長期成功。

**此為短期三個月工作機會**

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