Program Specialist

2 weeks ago

Taipei Taipei City, Taiwan Uber Full time $120,000 - $200,000 per year

About The Role
Be a catalyst for innovation in customer experience.
Join Uber's Strategy, Innovation & Enablement (SIE) team in APAC Community Operations. We enable seamless support experiences for riders, earners, and partners through data-led strategy, smart automation, and scalable solutions. Your work will influence high-impact programs and shape how Uber serves customers across the region.

What You'll Do
//Make customer experiences smarter, faster, and better:

  • Lead or support large-scale, cross-functional projects with minimal guidance
  • Structure complex problems and develop data-driven, elegant solutions
  • Run experiments and surface insights to enhance support experiences
  • Present findings and strategic recommendations to senior leadership
  • Partner across teams to launch products, shape policies, and drive automation

What you need to be considered:

  • Experience in management consulting/fast paced tech firm in a business problem solving capacity
  • Proven track record running structured, cross-functional projects independently
  • Strong data fluency
  • Experience in a fast-paced, analytical, or operational role

What sets you apart:
//Technical Strengths

  • Experience designing and running experiments
  • Advanced analytics capabilities and insight generation

//Interpersonal Strengths

  • Clear communicator with ability to influence senior stakeholders
  • Experience working across cultures in regional or global environments

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