Program Manager, Employee Experience Enablement Program

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers' products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world's largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

We are seeking an experienced and innovative Manager to design, implement, and maintain an integrated global model aimed at monitoring and enhancing employee experience at critical touchpoints. This role will focus on developing EX strategies aligned with corporate values and business objectives; and deploying systems that shape the "moments that mater" across the employee lifecycle to enhance connection, purpose and unleash people's potential in TSMC.

Job Responsibilities:

1. Infrastructure Design: Develop and implement an integrated support model to streamline employee lifecycle touchpoints and identify moments that matters.

2. Monitoring Systems: Establish robust monitoring systems to track employee engagement, satisfaction, and feedback.

3. Data Analysis: Analyze data from monitoring systems to identify trends, opportunities, and potential areas for improvement in employee experience.

4. Collaboration: Work closely with HR, IT, and other departments to ensure the infrastructure aligns with organizational goals.

5. Technology Integration: Leverage technological solutions to enhance the support infrastructure, including software tools, platforms, and communication channels.

6. Employee Feedback: Create processes to gather regular feedback from employees and use it to inform infrastructure improvements.

7. Reporting: Develop comprehensive reports on employee experience metrics and present findings to senior management.

8. Continuous Improvement: Lead continuous improvement initiatives to evolve the support infrastructure and enhance employee satisfaction.

9. Training and Development: Conduct training sessions for managers and employees on using the support systems effectively.

Job Qualifications:

1. Minimum Qualifications:

(1) Education: bachelor or above degree in Psychology, Business, Human Resources, Information Technology, or a related field.

(2) HR Experience: Minimum of 15 years of experience in employee experience management, HR,, with at least 5 years in a managerial capacity; fluent in English.

(3) Survey System management experience and Strong data analytics capability: experience in manage large scale survey tool, dashboards, and translate insight from the data.

(4) Vendor management experience is preferred.

1. Soft Skills and Hard Skills:

(1) HRIS Technical Skills

(2) Project Management

(3) Analytical Skills

(4) Change Management

(5) Strategic Thinking

(6) Communication

(7) Problem-Solving

(8) Leadership

(9) Innovation

Fostering a global inclusive workplace reflects TSMC's core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.