Technical Account Manager

About the Job:

The Red Hat Global Customer Success team is looking for an OpenShift Technical Account Manager with container-based software deployment and management experience to join us as in Taipei, Taiwan. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to maximize their return on a significant investment in this technology. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As an Openshift Technical Account Manager, you'll provide personalized, active support and guidance that cultivates meaningful relationships with our customers as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.

What you will do:

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, Research and Development (R'n'D), product management, and technical support teams

• Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Create documentation regarding customer issues and technical details on how to resolve them

• Travel, as necessary, to visit customers, partners, conferences, and other events

What you will bring:

• Bachelor's degree in a technology-related discipline; computer science and engineering is preferred

• 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment

• Competent comprehension of enterprise architecture and strategic business drivers

• Extensive  technical knowledge of OpenShift by Red Hat technologies like Kubernetes and Containers (or Docker)

• Experience with enterprise cloud solutions, like Platform-as-a-Service (PaaS), cloud management, and IT automation

• Ability to manage multiple issues and projects while maintaining a high attention to detail

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

• Outstanding written and verbal communication skills in Mandarin and English

• Ability to convey complex information to customers in a clear and concise manner

The following are considered a plus:

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

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About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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