Reservation Sales Agent 訂房專員

Additional Information
Job Number

Job Category
Reservations

Location
W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
【
Purpose of Role
】

Ensure reservations received through various channels are accurately inputted into the PMS according to Marriott standards and guidelines while maintaining outstanding customer service and ability to promote the hotel product actively in professional manner.

【
Cast Key Responsibilities
】

Reservation Operation

• Ensure attention-to-detail on all reservations with precision in preparation prior to guests' arrival
• Input bookings from domestic and international wholesalers into the PMS and respond within the same day
• Confirm reservations and ensure all reservations are guaranteed prior to guests' arrival
• Capable to introduce the hotel's products and facilities to guests with comprehensible manner
• Demonstrate ability to promote any current packages and promotions by the hotel
• Ensure all guest inquiries are responded within 24 hours upon receiving the inquiry
• Respond enquiries through the reservation general email address promptly and assist with the maintenance of the reservation email account filing system
• Complete daily checklist tasks efficiently
• Support the team with effective filing systems either manually and electronically for easy access and retrieval of all reservation relevant correspondences
• Comprehend various Marriott standards and guidelines in order to comply reservation procedures accordingly
• Enlighten guests about the Marriott Preferred Guest program when required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.